Career Center Navigator

SERCO OF TEXAS - BRAZOS VALLEY; Bryan (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

SERCO OF TEXAS - BRAZOS VALLEY is seeking a Career Center Navigator to help job seekers with computer-based resources, resumes, applications, and job search activities. You will maintain the resource room and guide clients toward employment goals.

The role involves workshops, data entry, advising on employment services like America’s Job Bank and Work in Texas, and ensuring a welcoming environment while tracking client progress.

Qualifications

• High school diploma or GED is required.
• Experience using a variety of computer software programs.
• Bilingual English/Spanish is preferred.

Responsibilities

• Adheres to the mission of SERCO.
• Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers.
• Assists customers with preparation of resumes and applications.
• Explains to customer varieties of software programs available for their use.
• Monitors computers and printers to insure they are in good working order; performs limited troubleshooting and submits requests for maintenance when required.
• Obtains and maintains occupational and labor market information.
• Maintains information on self-assessment, career planning, occupations, employment opportunities, and other trends.
• Keeps an accurate usage record for Resource Room and performs data entry for reports.

Skills

Customer service

Resume preparation

Computer skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

America’s Job Bank

Work in Texas

My Texas Careers

Job description

A Career Center Navigator in Workforce Development provides support to job seekers by managing and maintaining the resource room, equipping clients with the tools, guidance, and resources needed to achieve their employment goals. This role involves assisting clients with job search activities, resume building, application processes, and access to computers and other technology. The specialist offers personalized job search assistance, facilitates workshops, and connects clients with relevant services and programs to enhance their career readiness. Additionally, they ensure a welcoming, well-organized environment, maintain up-to-date information on employment resources, and track client progress and resource utilization.

Project Execution

• Complete Assigned Tasks: Team members are expected to complete their assigned tasks within the defined scope, schedule, and quality parameters.
• Deliver Quality Work: Maintain a high standard of quality in deliverables, aligning with project requirements.
• Problem Solving: Identify issues early and work on solutions, collaborating with other team members when necessary.

2. Collaboration and Communication

• Communication with the Manager: Keep the manager informed of progress, potential delays, and issues that may impact the project.
• Collaborate with Other Team Members: Engage effectively with other team members, contributing to a cohesive team environment.
• Share Knowledge and Skills: Bring individual expertise to the project and support the skill development of others through knowledge-sharing.

3. Risk Management

• Identify Risks: Proactively identify and communicate potential risks or issues.
• Participate in Risk Mitigation: Actively engage in risk response planning and support measures to prevent or reduce risk impact.

4. Adherence to Project Plan

• Follow the Project Schedule: Work within the constraints of the project schedule to meet deadlines.
• Ensure Compliance with Project Standards: Adhere to established procedures, methodologies, and standards defined in the project plan.

5. Continuous Improvement

• Engage in Lessons Learned: Participate in retrospectives and document any lessons learned to contribute to future projects.
• Provide Feedback: Offer constructive feedback on project processes, suggesting improvements to optimize project efficiency.

6. Support Resource and Cost Management

• Efficient Use of Resources: Utilize allocated resources effectively to avoid wastage.
• Support Cost Control Efforts: Be mindful of project costs and work to complete tasks within budget constraints.

7. Accountability and Responsibility

• Accountability for Deliverables: Accept responsibility for assigned work and deliverables, ensuring they align with project objectives.

Adhere to Ethical Standards: Uphold professional and ethical standards in line with TWC guidelines and organizational policies.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Shows interest and concern for all customers, treating them with respect and care.
• Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers
• Assists customers with preparation of resumes and applications.
• Explains to customer varieties of software programs available for their use.
• Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits request for in-depth maintenance when required.
• Operates and monitors use of fax, copier and phone bank.
• Obtains and maintains occupational and Labor market information.
• Make career/job information available through computer and printed material.
• Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends.
• Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports.
• Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies.
• Delivers Orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling.
• Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports
• Assists with Curbside services and Virtual Lab services, if avaialble
• Manages VOS and Work in Texas System
• Performs other related duties as assigned.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet.
• Interact with customers in a positive and productive manner. Ability to organize work requirements.
• Excellent communications/presentation and writing skills. Bilingual (English/Spanish) preferred.

EDUCATION AND EXPERIENCE:

• High school graduate or GED certificate.
• Experience using a variety of computer software programs.