Business Service Representative

SERCO OF TEXAS - CONCHO VALLEY; San Angelo (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

SERCO OF TEXAS - CONCHO VALLEY is seeking a Business Services Representative to build connections with local employers, promote center services, and develop job opportunities for participants.

You will serve as a liaison between employers and SERCO-operated Workforce Centers, conduct outreach, convene job fairs, and support data reporting to track outcomes.

Qualifications

• Prefer four years of full-time equivalent work experience in providing outplacement or job search services in the public or private sector.
• Working knowledge of workforce service programs, including WIOA, TANF/Choices, FSE&T, and Welfare to Work.
• Proficiency in the use of computer reporting and database programs.
• Bachelor’s degree in business or related field preferred from a 4-year college or university.
• Two years of related workforce business services experience; can substitute for education.
• Training in personnel management is an asset.
• Experience interviewing employers to assess training and labor market needs.
• Experience in customer job placement and job retention.

Responsibilities

• Adheres to the mission of SERCO.
• Serves as the liaison between employers and the SERCO-operated Workforce Centers.
• Promotes the services of the Center to local employers in need of hiring qualified employees.
• Identifies and may prepare reports to supervisor on areas that may need intervention.
• Consults with area chambers of commerce, higher education institutions, and all local employers regarding economic and employment trends.
• Ensures timely data entry of services in Work inTexas.
• Responsible for the coordination, development, recruitment, maintenance, and outreach activities to prospective employers.
• Conducts outreach and job search workshops for customers and community civic groups.
• Coordinates job fairs, hiring events, and other employer-related events for all workforce areas.
• Reviews database information to expand employment opportunities available to job-ready customers.
• Works with case managers to facilitate the identification of mentors or job coaches for hard-to-serve clients.
• Performs other related work as assigned.
• Ensures all work orders are entered into the system properly and conducts follow-ups on all open orders.

Skills

Workforce program knowledge

Computer reporting & databases

Employer interviewing & needs analysis

Education

Bachelor's degree in business/related field

Two years workforce business services experience

Training in personnel management

Experience interviewing employers

Experience in customer job placement

Job description

SUMMARY: The Business Services Representative establishes linkages with employers and local businesses, markets the Center services to employers to create job opportunities and job placements for Center participants.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Serves as the liaison between employers and the SERCO-operated Workforce Centers.
• Promotes the services of the Center to local employers in need of hiring qualified employees.
• Identifies and may prepare reports to supervisor on areas that may need intervention.
• Consults with area chambers of commerce, higher education institutions, and all local employers regarding economic and employment trends.
• Ensures timely data entry of services in Work inTexas
• Responsible for the coordination, development, recruitment, maintenance, and outreach activities to prospective employers.
• Conducts outreach and job search workshops for customers and community civic groups.
• Coordinates job fairs, hiring events, and other employer-related events for all workforce areas
• Reviews database information to expand employment opportunities available to job-ready customers.
• Works with case managers to facilitate the identification of mentors or job coaches for hard-to-serve clients.
• Performs other related work as assigned.
• Ensures all work orders are entered into the system properly and conducts follow-ups on all open orders

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Prefer four years of full-time equivalent work experience in providing outplacement or job search services in the public or private sector.
• Working knowledge of workforce service programs, including WIOA, TANF/Choices, FSE&T, and Welfare to Work.
• Proficiency in the use of computer reporting and database programs.

• EDUCATION AND EXPERIENCE:

  • Preferred: Bachelor’s Degree in Business, Marketing, Business Management, Public Administration, Economics Communication, Social Science, or related field preferred from a recognized 4-year college or university; Or
  • Two (2) years of related experience in providing business services within the workforce system, outside sales, and cold calls experience can be substituted for education
  • Training in personnel management is an asset.
  • Experience with interviewing employers to assess and record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities for customers.
  • Experience in customer job placement, and job retention.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation.

Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up a display area.
• WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER, position open until filled