Quality Control Specialist

SERCO OF TEXAS - CONCHO VALLEY; San Angelo (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SERCO OF TEXAS - CONCHO VALLEY is seeking a Program Manager to analyze operations across One Stop locations and drive qualitative and quantitative improvements. The role includes forecasting, reporting, and providing financial support to executive staff for One Stop contracts.

The ideal candidate will apply Baldridge principles, monitor performance, develop action plans, and lead on-site training as needed. Travel within the service area is required.

Qualifications

• Excellent oral and written communications; bilingual preferred (English/Spanish).
• Excellent basic math skills.
• Knowledge of Workforce Excellence Board and Baldridge principles and standards.
• Knowledge of federal, state and local regulations affecting Child Care Services operations.
• Knowledgeable of business practices, administrative procedures and personnel development.
• Knowledge of computer software, data systems and program reporting.
• Extensive knowledge of Child Care, TWC and workforce related programs.
• Must be able to travel within the service area.

Responsibilities

• Adheres to the mission of SERCO.
• Maintains working knowledge of the statement of work, performance payment conditions, and performance goals.
• Assists in evaluating current procedures and practices to improve objectives.
• Establishes standards of excellence using qualitative and quantitative methods.
• Identifies best practices and communicates findings to management and SERCO network.
• Implements prescribed program-related procedures.
• Identifies problem areas and service gaps.
• Prepares reports to program manager on areas needing improvement.
• Interprets policies and makes recommendations on changes.
• Develops corrective action plans for One Stop operations.
• Provides written and oral guidance for excellence in selected areas.
• Conducts or arranges on-site training as needed.
• Identifies and develops resources for support operations; disseminates information to staff.
• Follows up with benchmarks and develops action plans.

Skills

Oral & written comms

Bilingual preferred

Math skills

Baldridge principles

Workforce regulations

Business practices

Software & data systems

Child Care programs

Travel required

Education

BA/BS in education, business or public administration

Master’s degree a plus

4+ years workforce development with 2+ years as PM

2-4 years’ substitution options

Job description

SUMMARY

Analyzes operations of all SERCO One Stop operations and facilitates qualitative and quantitative improvement. Identifies, develops and applies resources to achieve goals. Provides financial support services to executive staff in a One Stop contract. Responsibilities Include monitoring, forecasting, and database management.

DUTIES AND RESPONSIBILITIES

• 1. Adheres to the mission of SERCO.
• 2. Maintains working knowledge of the statement of work, performance payment conditions, and performance goals. Facilitates compliance with contract provisions for each funding source.
• 3. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and implements alternative methods for improvement of goals and objectives.
• 4. Works with program operations team to establish standards of excellence using qualitative and quantitative methods.
• 5. Identifies best practices in centers operated by SERCO and communicates findings to SERCO management as well as throughout the SERCO network.
• 6. Implements prescribed program-related procedures.
• 7. Identifies problem areas and service gaps.
• 8. Identifies and may prepare reports to program manager on areas that need improvement.
• 9. Interprets policies and procedures. Makes recommendations to management on policy and procedures changes.
• 10. Determines attainment of goals and develops corrective action plans for One Stop operations, when appropriate.
• 11. Provides step-by-step written and oral guidance for achievement of excellence in the selected areas.
• 12. Conducts or arranges on-site training as needed.
• 13. Identifies and develops resources to be used for support operations. Ensures that reliable resources and information is disseminated to staff.
• 14. Conducts follow-up in alignment with established benchmarks for each project. Determines attainment of goals and develops additional action plans when appropriate.
• 15. Submits site reports in support of Child Care programs operations goals and objectives. Assists in compiling reports.
• 16. Conducts follow-up alignment with established benchmarks.
• 17. Performs other work-related duties as assigned.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

• 1. Excellent oral and written communications skills. Bilingual preferred (English/Spanish).
• 2. Excellent basic math skills.
• 3. Knowledgeable of Workforce Excellence Board and/or Malcolm Baldridge Award principles and standards.
• 4. Knowledge of relevant federal, state and local regulations affecting Child Care Services operations.
• 5. Knowledgeable of business practices, administrative procedures and personnel development.
• 6. Knowledge of computer software, data systems and program reporting.
• 7. Extensive knowledge of Child Care, TWC and workforce related programs.
• 8. Must be able to travel within the service area

EDUCATION AND EXPERIENCE

• 1. BA/BS degree from an accredited college or university with a major in education, business or public administration, or related course work. Master’s degree a plus.
• 2. Four (4) years of experience working in workforce development programs, business, or community programs, with a minimum of two (2) years as project or program manager. OR
• 3. 2-4 years’ workforce experience can be substituted for education, or a combination of Associate degree and experience total can be substituted for a Bachelor’s Degree.

SPECIAL REQUIREMENTS

• 1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

Must have Physical demands and work environment:

PHYSICAL DEMANDS

While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

WORK ENVIRONMENT

Fast paced and will be in constant communications with management teams.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.