Career Advisor I - Charlotte

nc; North Carolina; On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

State retirement (TSERS)

12 annual holidays

Retirement benefits

Job summary

The North Carolina Department of Commerce, Division of Workforce Solutions, seeks an entry-level Career Employment Services Consultant I in Charlotte. This full-time role provides information, guidance and assistance to job seekers and employers, supporting workforce development across Mecklenburg County.

The position offers state benefits, including health insurance and retirement, with a 40-hour work week and a recruitment range of $35,596–$55,619.

Qualifications

• Deliver information, guidance and assistance to customers seeking employment and employers seeking workers.
• Ability to learn and apply DWS policies and guidelines.
• Ability to interpret program guidelines and document written information.

Responsibilities

• Deliver employment services, job training, limited unemployment insurance services, and labor market information to customers and employers.
• Plan, promote, review and evaluate services and support job seekers through assessments, referrals, and placements.
• Cross-train in Career Center services and collaborate with workforce partners to ensure effective service delivery.

Skills

Customer service

Interviewing skills

Data entry

Guidance to job seekers

Communication (oral)

Tools

Databases

Job description

Agency Dept of Commerce Division Division of Workforce Solutions Job Classification Title Career Employment Services Consultant I (S) Position Number 60079041 Grade NC06

About Us

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work

Knowledge Skills and Abilities/Management Preferences. The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

Recruitment range is $ 35,596 - $ 55,619

This is a full‑time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

The position is based in a local office in Charlotte and is part of a diverse team of Division of Workforce Solutions (DWS) professionals serving Mecklenburg County.

The primary purpose of this position is to provide information, guidance and assistance to customers seeking employment and employers seeking workers through programs administered by the Department of Commerce, Division of Workforce Solutions (DWS) and local Workforce Development boards in a local career center environment.

This entry level consultative role administers DWS policies and rules, provides guidance and assistance, and advocates employment for job seekers within the business community to ensure DWS goals are met.

Responsibilities

Delivering employment services, job training, limited unemployment insurance services, and labor market information to customers and employers. The position will plan, promote, review and evaluate services, while supporting job seekers through assessments, referrals, job development, placement, career development assistance and connections to supportive services.

Duties

Conduct interviews, enter information into databases, research job orders, and take job listings from businesses by phone or in person. The position will cross‑train in Career Center services, conduct Reemployment Services and Eligibility Assessments (RESEA), and collaborate with workforce partners in an Integrated Services Delivery (ISD) environment to ensure effective service delivery. Work is performed under the supervision of the DWS Manager at the NCWorks Career Center in Concord. Travel may be required between Career Centers throughout the Prosperity Zone based on business needs.

About the Division of Workforce Solutions

The North Carolina Division of Workforce Solutions (DWS) mission is to develop North Carolina's workforce talent, help individuals advance their career opportunities, and meet business workforce needs by connecting talent to jobs. The division administers North Carolina's participation in The Jobs for Veterans State Grants (JVSG) program under the U.S. Department of Labor.

Knowledge, Skills and Abilities

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information).

Applicants who possess the following qualifications may receive management preference:

• Ability to learn methods to provide employer/jobseeker counseling, teach interview skills/techniques, or to match applicant skills to job openings and gather information from employers and jobseekers with diverse backgrounds regarding job duties, required competencies, and minimum education/experience.
• Ability to interpret program guidelines, review data, conduct problem solving activities, and prepare written documentation.
• Ability to use or learn to use computer software applications to manage daily tasks, record program activities, and access program data.
• Ability to learn customer service activities in accordance with agency standards.
• Ability to communicate orally or in writing to a variety of audiences.

Incentives of NC State Employment

We value our employees and offer a wide variety of competitive and family‑friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k