Career Advisor I - Charlotte

Commerce - DES , DWS; Charlotte (NC); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

State retirement

Paid holidays

Employee discounts

Job summary

The North Carolina Department of Commerce, Division of Workforce Solutions, is seeking a Career Employment Services Consultant I (S) based in Charlotte. This full-time role (40 hours per week) provides information, guidance and employment assistance to job seekers and employers within local career centers.

Recruitment range is $35,596 - $55,619, with state benefits including health insurance and retirement.

Qualifications

• Bachelor’s degree or higher with related experience in employment counseling, job development and placement.
• Associate degree plus two years of related experience may qualify.
• Equivalent education/experience combinations may apply per guidelines.

Responsibilities

• Deliver employment services, guidance and information to jobseekers and employers.
• Assist in assessments, referrals, job development and placement activities.
• Enter data into databases and manage job listings and communications.
• Cross-train in Career Center services and collaborate with workforce partners.
• Work under supervision of the DWS Manager at the NCWorks Career Center in Charlotte.

Skills

Counseling skills

Interviewing

Customer service

Communication

Data entry

Education

Bachelor’s degree

Associate degree + 2 yrs experience

Tools

Office software

Job description

Agency Dept of Commerce Division Division of Workforce Solutions Job Classification Title Career Employment Services Consultant I (S) Position Number 60079041 Grade NC06

About Us

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians. The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work

Knowledge Skills and Abilities/Management Preferences

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above. ***Recruitment range is $35,596 - $55,619 ** This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement. The position is based in a local office in Charlotte and is part of a diverse team of Division of Workforce Solutions (DWS) professionals serving Mecklenburg County. The primary purpose of this position is to provide information, guidance and assistance to customers seeking employment and employers seeking workers through programs administered by the Department of Commerce, Division of Workforce Solutions (DWS) and local Workforce Development boards in a local career center environment. This entry level consultative role administers DWS policies and rules, provides guidance and assistance, and advocates employment for job seekers within the business community to ensure DWS goals are met.

Responsibilities

• Responsibilities include delivering employment services, job training, limited unemployment insurance services, and labor market information to customers and employers.
• The position will plan, promote, review and evaluate services, while supporting job seekers through assessments, referrals, job development, placement, career development assistance and connections to supportive services.
• Duties also involve conducting interviews, entering information into databases, researching job orders, and taking job listings from businesses by phone or in person.
• The position will cross-train in Career Center services, conduct Reemployment Services and Eligibility Assessments (RESEA), and collaborate with workforce partners in an Integrated Services Delivery (ISD) environment to ensure effective service delivery.
• Work is performed under the supervision of the DWS Manager at the NCWorks Career Center in Concord.
• Travel may be required between Career Centers throughout the Prosperity Zone based on business needs.

Qualifications

• Ability to learn methods to provide employer/jobseeker counseling, teach interview skills/techniques, or to match applicant skills to job openings and gather information from employers and jobseekers with diverse backgrounds regarding job duties, required competencies, and minimum education/experience.
• Ability to interpret program guidelines, review data, conduct problem solving activities, and prepare written documentation.
• Ability to use or learn to use computer software applications to manage daily tasks, record program activities, and access program data.
• Ability to learn customer service activities in accordance with agency standards.
• Ability to communicate orally or in writing to a variety of audiences.

Employment Benefits

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program
• Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

Salary and Position Summary

Recruitment range is $35,596 - $55,619

This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

The position is based in a local office in Charlotte.

Minimum Education and Experience

Bachelor’s degree from an appropriately accredited institution with related experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis, or related public contact work dealing with job applicants and employers in a variety of functions; or Associate degree and two years of experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis, or related public contact work dealing with job applicants and employers in a variety of functions; or an equivalent combination of education and experience.

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Re-Entry for Formerly Incarcerated Individuals

Our Agency supports the Governor's Executive Order 303 which seeks to re‑employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified. Please note: This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law.

Policy and Background Investigation

By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1).

EEO Statement

The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax by the vacancy closing date. Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

State of North Carolina Equal Employment Opportunity Employer Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Additional Employment Resources

State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.