Administrative Specialist I

State of North Carolina - Secretary of State; North Carolina; On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Twelve paid holidays

Vacation and sick leave

Dental and vision coverage

Retirement benefits

Job summary

The North Carolina Secretary of State is seeking a Registration Services Associate in Downtown Raleigh. You will answer customer questions by phone and email, assist with business registration and annual reports, and determine name availability for new companies.

Responsibilities include processing orders, providing Notary Public, UCC and Federal Tax Lien filing information, and clear communication of regulatory requirements. Strong multitasking and data-entry skills are essential.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination.
• Experience in a government or call-center environment is a plus.
• Ability to interpret and communicate regulatory requirements clearly.

Responsibilities

• Provide information for business registration and annual report filings by phone and email.
• Determine name availability for new companies and process custom document orders.
• Share information on Notary Public, UCC and Federal Tax Liens filings and related procedures.
• Handle inquiries with accuracy, meet deadlines, and document interactions.

Skills

Call center experience

Excellent communication

Multitasking

Regulatory knowledge

MS Office proficiency

Independent work

Education

High school diploma or GED

Tools

MS Word

Excel

Data entry

Job description

About Us

The North Carolina Department of the Secretary of State (NC SOS) is the heartbeat of the business community promoting economic growth and protecting the public from financial harm. The Department works with business, banking and legal communities to strengthen our state's economy with a state-of-the-art system of reliable business and governmental records. Plus, we stand as a vigilant guardian against fraud for individuals and businesses alike. Join us in building a secure and prosperous future!

Description of Work

Position Number: 65044600 and 65044601. Salary grade: NC08. Recruitment range: $43,500-$44,805. Work location: Secretary of State/Downtown Raleigh. The posting will close at 11:59 P.M. the night before the end date.

This position is located in the Registration Services phone unit of the Secretary of State's office. The duties and responsibilities of this position include providing information for business registration and annual report filings; determining name availability for new companies, processing custom document orders, and providing information for Notary Public Commissioning, Uniform Commercial Code and Federal Tax Liens filings. Technical and statutory information on filing procedures for the programs listed above is provided by this position. The majority of the service is provided to customers by telephone and the remainder is provided through e-mail, voice mail and written correspondence.

Knowledge, Skills and Abilities

• Customer service experience in a call center
• Excellent communication skills, i.e. drafting memos, receptionist
• Experience in managing multiple tasks
• Communicating statutory requirements, such as communicating laws and regulations applicable to business filing, notary public, and uniform commercial code
• Computer proficient with Microsoft Office (MS Word, Excel, etc.), and other Windows based applications, and data entry skills
• Ability to work independently and without direct supervision

Applications that include "see attached" or rely solely on resumes instead of completing the formal application's education and work experience sections will be considered incomplete and ineligible for consideration for the vacancy. Unless explicitly requested in the vacancy announcement (e.g., transcripts, proof of licensure or certification), all attachments are considered optional and will not be reviewed during the initial screening to assess the applicant's eligibility for the vacancy.

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with their application. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if currently serving as a member of the NC National Guard in good standing. If you are a former member of the NC National Guard with a service tenure of at least 6 years and an honorable discharge, please attach either a DD256 or NGB 22.

The North Carolina Department of the Secretary of State is committed to Equal Opportunity Employment and employs the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified candidates. The actual salary will be determined based on relevant competencies, knowledge, skills, and abilities, as well as considerations for internal equity and budgetary considerations pertinent to the advertised position. State Employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than their current position.

The State of North Carolina offers health insurance, twelve paid holidays, one personal observance leave day, generous vacation and sick leave accrual, dental and vision coverage, and additional insurance options, along with retirement benefits. Detailed information about our benefits can be found at NC OSHR: Benefits.

If you are having technical issues submitting your application, please call the NC Office of State Human Resources at 984-236-0800.

For further information, please contact: Tameka M. Gentry, ASSISTANT HR DIRECTOR, North Carolina Secretary of State Human Resources, Old Revenue Building 2 S. Salisbury Street, Raleigh, NC 27601. Phone: [phone] | Fax: [phone] Email: [e-mail]

Minimum Education and Experience

Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Recruiter: Tameka M Gentry. Recruiter Email: [e-mail]

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources / Frequently Asked Questions

Valuing Education and Experience: The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting.