Care Transitions Navigator — Non-Clinical Patient Support

UC Davis Health; Sacramento (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UC Davis Health in Sacramento is seeking a Non-Clinical Patient Navigator 3 for the Home Care Services Department. The role focuses on non-clinical support, guidance, and assistance for patients, families, and healthcare partners as they transition to home care.

The navigator ensures patient flow by processing referrals promptly and may handle intake/referral processing and weekend phone coverage as needed, working within a complex health system while safeguarding patient confidentiality under

Qualifications

• Experience working within a complex health system environment.
• Thorough knowledge of computer systems and the ability to effectively utilize software applications including demonstrated proficiency in MS Office Suite and mainframe applications such as web-based search engines.
• Ability to communicate effectively both orally and in writing.
• Knowledge of all payer systems, procedures, and regulations including Medicare, Medi-Cal, managed care, and third party and experience obtaining authorizations.
• Ability to exercise initiative and judgment in applying established workflows.
• Ability to multitask and set priorities, organize work independently, set-up and maintain manual tracking systems for authorizations, follow-up, etc.
• Works effectively in an area with constant interruptions and traffic, including noise from telephones, staff conversations, and office equipment.
• Ability to recognize and maintain confidentiality of patient information and comply with all HIPAA laws.
• Ability to identify own professional strengths and weaknesses and to engage in activities designed to enhance effectiveness. Strong customer service, communication, and interpersonal-relationship skills to establish and maintain effective relationships with patients, families, team members, and hospital staff in a wide variety of positions and departments.
• Ability to be sensitive and effective with persons representing a broad spectrum of social, ethnic, and economic backgrounds. Ability to read, write, speak, and understand English language and to utilize medical interpretation services.
• Strong organizational skills, ability to independently coordinate a variety of tasks and functions, and ability to set priorities and recognize situations requiring clinical intervention.
• Ability to be flexible and responsive.
• Knowledge and understanding of institutional goals and principles.

Skills

Non-clinical support

Healthcare navigation

MS Office

Communication

HIPAA knowledge

Time management

Referral processing

Job description

UC Davis Health in Sacramento is seeking a Non-Clinical Patient Navigator 3 for the Home Care Services Department. The role focuses on non-clinical support, guidance, and assistance for patients, families, and healthcare partners as they transition to home care.

The navigator ensures patient flow by processing referrals promptly and may handle intake/referral processing and weekend phone coverage as needed, working within a complex health system while safeguarding patient confidentiality under