Care Team Supervisor

Elara Caring; Portland (ME); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation packages

Tuition reimbursement for full-time

Free continuing education

401(K) with employer match

Paid time off including holidays

Job summary

Elara Caring in Portland, ME is seeking a Care Team Supervisor for Personal Care Services. This full-time, on-site role runs Monday–Friday, 8a–5p, and carries a salary range of $22–$25 per hour.

You will lead a team of caregivers, coordinate services, ensure accurate records, and support branch growth while maintaining compliance with licensure and regulatory standards. You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director, and contribute to delivering

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• Five years of experience in a fast-paced office or healthcare environment preferred.
• Experience with elderly or disabled populations preferred.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Collaborate with payroll and timekeeping teams and ensure caregiver compliance with trainings.

Skills

Team leadership

Scheduling

Documentation

Organization

Communication skills

Bilingual (as needed)

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Computer proficiency

Job description

Care Team Supervisor, Personal Care Services

Full-Time | On-Site | Monday-Friday, 8a - 5:00PM

Salary Range $22-25

Location: Portland, ME

At Elara Caring, we believe the best care happens at home-where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients.

If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team.

Why Join the Elara Caring Mission?

At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

As the Care Team Supervisor, you’ll contribute to our success in the following ways:

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensures, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services and Review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

What is Required?

• High School Diploma or GED required
• Associate or bachelor's degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs

You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director.