Care Team Supervisor, Home Care

Elara Caring; Medford (MA); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

Elara Caring is seeking a CareTeamSupervisor in Medford, NY for a full-time, on-site schedule (Mon-Fri, 8:30 AM–5:00 PM) with a pay range of $22–$24 per hour. You will coordinate personal care services, maintain client records, and oversee caregiver scheduling, ensuring compliance with licensure and payer requirements.

The role includes coaching caregivers, monitoring service delivery, and supporting branch growth.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• Experience working with elderly or disabled populations preferred.
• Five years of experience in a fast-paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and homecare operations preferred.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency may be required based on location.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with all licensures, payer, contract, and regulatory standards.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring in a professional and positive manner within the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Skills

Office experience

Medicare/Medicaid

Computer skills

Organizational skills

Communication skills

Leadership

Bilingual

Travel

Education

High School Diploma or GED

Associate or bachelor’s degree preferred

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

CareTeamSupervisor, PersonalCareServices

Full-Time | On-Site | Monday-Friday, 8:30AM - 5:00PM

Salary Range $22-24 per hour

Location: Medford, New York

As the CareTeamSupervisor , you’ll contribute to our success in the following ways:

• Coordinate and schedule personalcareservices, including coverage for planned and unplanned absences

• Maintain accurate client service records, plans ofcare,caregiver schedules, and required documentation

• Review and manage service authorizations and contract-specific requirements

• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery

• Support branch growth initiatives and operational planning efforts

• Ensure ongoing compliance with all licensures, payer, contract, and regulatory standards

• Provide guidance, coaching, and support tocaregivers to promote performance and engagement

• Ensurecaregiver compliance with required trainings, certifications, health assessments, and in-services

• Conductcaregiver orientations as required

• Collaborate with payroll and timekeepingteams

• Monitor daily service delivery to ensure adequatecaregiver availability and coverage

• Monitor systems to confirm authorizations align with scheduled services and Review utilization reports

• Communicate professionally and effectively withcaregivers, clients, case managers, and leadership

• Represent Elara Caring in a professional and positive manner within the community

• Perform additional duties and projects as assigned to supportteamand organizational success

What is Required?

• High School Diploma or GED required

• Associate or bachelor’s degree preferred

• Experience working with elderly or disabled populations preferred

• Five (5) years of experience in a fast-paced office or healthcare environment preferred

• Working knowledge of Medicare/Medicaid and homecareoperations preferred

• Strong computer proficiency and documentation skills

• Excellent organizational and multitasking abilities

• Professional verbal and written communication skills

• Strong leadership, coaching, and motivational skills

• Ability to thrive in a fast-paced, high-volume environment

• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location

• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs

You will report toCareTeamManager, Lead, Branch Director, or Regional Branch Director.

#ElaraGA

_ Equal Employment Opportunity : We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

_ Pay & Benefit Information : Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

_ EVerify : Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.