Care Team Supervisor

Elara Caring; Portland (ME); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Free continuing education

Medical, dental, vision insurance

401(K) with employer match

Paid time off

Job summary

Elara Caring is seeking a Care Team Supervisor in Portland, ME to lead a team of caregivers, coordinate schedules, and ensure high-quality patient-centered care. The role emphasizes staff development, regulatory compliance, and partnership with branch leadership.

The ideal candidate will have strong leadership, organizational, and communication skills, with experience in healthcare operations and Medicare/Medicaid knowledge being a plus. Local travel may be required.

Qualifications

• Leadership, coaching, and motivational skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong computer proficiency and documentation skills.
• Bilingual fluency may be required based on location.

Responsibilities

• Coordinate and schedule homemaking, personal care, and home health aide services.
• Maintain client service records, plans of care, caregiver schedules, and documentation.
• Review and manage contract-specific documentation and authorizations.
• Educate clients on services, policies, and regulations.
• Support branch growth and operational planning efforts.
• Monitor billing, payroll, utilization, and service delivery.
• Process caregiver timesheets and collaborate with payroll.

Skills

Leadership

Coaching

Organizational skills

Communication

Bilingual (optional)

Education

Associate’s or Bachelor's degree preferred

Tools

Computer proficiency

Job description

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients.

If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team.

Why Join the Elara Caring Mission?

At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

As the Care Team Supervisor, you’ll contribute to our success in the following ways:

• Coordinate and schedule homemaking, personal care, and home health aide services in a timely manner, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage contract-specific documentation and ensure all required authorizations align with scheduled services
• Educate clients on services, policies, and Federal/State regulations to ensure understanding and compliance
• Support branch growth initiatives and operational planning efforts
• Review reports and monitor systems to ensure accuracy in billing, payroll, utilization, and service delivery
• Process and manage employee timesheets and collaborate with payroll and timekeeping teams as needed
• Ensure ongoing compliance with all State, Federal, licensure, contract, and regulatory requirements
• Provide guidance, coaching, support, and performance counseling to caregivers to promote engagement and quality care
• Ensure caregiver compliance with required trainings, certifications, medical requirements, health assessments, and in-services
• Conduct caregiver orientations and maintain complete caregiver and client documentation records
• Monitor daily client service delivery requirements to ensure adequate caregiver availability and shift coverage
• Review open shifts, utilization reports, and staffing needs daily to maintain continuity of care
• Submit employee incident, allegation, and workers’ compensation information to HR in a timely manner
• Communicate professionally and effectively with caregivers, clients, case managers, supervisors, and leadership teams
• Represent Elara Caring in a professional and positive manner within the community and through participation in local organizations and initiatives
• Remain flexible and available to support direct care services as needed
• May oversee and provide guidance to Chinese-speaking supervisors to ensure alignment with branch and organizational objectives
• Support Elara Caring’s mission, values, and commitment to delivering exceptional patient-centered care every day
• Perform additional duties and projects as assigned to support team and organizational success

What is Required?

• High School Diploma or GED required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Knowledge of kidney-related diagnoses, including dialysis treatments and post-dialysis care needs is highly preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director.