Care Team Supervisor

Elara Caring; Graham (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement for full-time

Free continuing education

401(K) with employer match

Generous paid time off

Pet insurance

Medical, dental, and vision insurance

Job summary

Elara Caring in Graham, TX is seeking a Care Team Supervisor to lead a team of caregivers delivering in-home Personal Care Services across Graham, Jacksboro, East Wichita Falls. This on-site, field role focuses on scheduling, documentation, and ensuring compliant, high-quality care.

You will mentor staff, manage service authorizations, monitor billing and staffing, and collaborate with payroll. The role requires leadership, organization, and travel within the territory, with a path for career

Qualifications

• High School Diploma or GED required.
• 60 college credit hours required and/or two years of supervisory experience.
• Associate’s or Bachelor’s degree preferred.
• Experience with elderly or disabled populations preferred.
• Five years in a fast-paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and home care operations preferred.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency may be required based on location.
• Reliable transportation and ability to travel locally.

Responsibilities

• Coordinate and schedule personal care services and coverage for absences.
• Maintain accurate client service records and plans of care.
• Review and manage service authorizations and contract requirements.
• Monitor billing, payroll, utilization, and service delivery reports.
• Support branch growth initiatives and operational planning.
• Ensure compliance with licensure, payer, contract, and regulatory standards.
• Provide guidance and coaching to caregivers to promote performance.
• Ensure trainings and certifications are up to date.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor caregiver availability and service delivery.

Skills

Leadership

Coaching

Communication

Organization

multitasking

Documentation

Education

High School Diploma or GED

60 college credit hours

Associate degree preferred

Bachelor’s degree preferred

Job description

Care Team Supervisor, Personal Care Services

On-site, Field

Territory Coverage: Graham, Jacksboro, East Wichita Falls.

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients.

If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team.

As the Care Team Supervisor, you’ll contribute to our success in the following ways:

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensure, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services and Review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

What is Required?

• High School Diploma or GED required
• Sixty (60) college credit hours required an/or Two (2) years of supervisory experience required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.