Care Team Supervisor

Elara Caring; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation package

Tuition reimbursement for full-time/CE

Opportunities for advancement

Comprehensive insurance plans (medical

401(K) with employer match

Paid time off and holidays

Pet bereavement

Pet insurance

Job summary

Elara Caring in Brooklyn, NY is looking for a Client Care Coordinator to manage client schedules, coordinate caregiver assignments, and ensure accurate documentation, billing, and payroll.

The role emphasizes strong communication, patient-focused service, and adherence to HIPAA. You will serve as the primary contact for client inquiries and collaborate with internal teams to maintain high-quality care and support client and caregiver retention.

Qualifications

• Strong communication and customer service skills, with professionalism and empathy.
• Experience in home care or a related client-facing role.
• Ability to manage complex scheduling operations in a fast-paced, high-volume environment.
• Familiarity with home care scheduling systems and strong documentation.
• Commitment to confidentiality, professionalism, and HIPAA compliance.

Responsibilities

• Coordinating and updating client schedules, services, and caregiver assignments while ensuring accuracy in documentation, billing, and payroll.
• Serving as the primary point of contact for client inquiries, service concerns, and incident reporting, ensuring timely follow-up, escalation, and resolution.
• Supporting caregiver performance through coaching, documentation, time-off coordination, and collaboration with HR on corrective actions when needed.
• Monitoring daily service delivery to ensure caregivers arrive, complete assignments, and remain compliant with regulatory, contractual, and company standards.
• Collaborating with internal teams and external partners to support client and caregiver retention initiatives, streamline workflows, and ensure consistent, high-quality care experience.

Skills

Communication

Customer service

Scheduling

HIPAA compliance

Confidentiality

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description

Client Care Coordinator

Full-Time | Brooklyn, NY

Pay Range: $22-24 per hour

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Client Care Coordinator.

Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a Client Care Coordinator, you’ll contribute to our success in the following ways:

• Coordinating and updating client schedules, services, and caregiver assignments while ensuring accuracy in documentation, billing, and payroll.
• Serving as the primary point of contact for client inquiries, service concerns, and incident reporting, ensuring timely follow-up, escalation, and resolution.
• Supporting caregiver performance through coaching, documentation, time-off coordination, and collaboration with HR on corrective actions when needed.
• Monitoring daily service delivery to ensure caregivers arrive, complete assignments, and remain compliant with regulatory, contractual, and company standards.
• Collaborating with internal teams and external partners to support client and caregiver retention initiatives, streamline workflows, and ensure consistent, high-quality care experience.

What is required?

• Strong communication and customer service skills, with the ability to manage difficult situations with professionalism and empathy.
• Experience in home care, health services, or a related client-facing role (preferred.)
• Ability to manage complex scheduling operations and multitask effectively in a fast-paced, high-volume environment.
• Familiarity with home care scheduling systems and strong documentation, and organizational skills.
• Commitment to confidentiality, professionalism, and adherence to HIPAA and organizational standards.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [e-mail].