Care Team Supervisor

Elara Caring; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Collaborative work environment

Tuition reimbursement for full-time

Free continuing education

Medical, dental, and vision insurance

401(K) with employer match

Generous paid time off

Pet insurance

Job summary

Elara Caring is hiring a Care Team Supervisor for Personal Care Services in Brooklyn, NY. This on-site, full-time role leads caregivers, coordinates services, and ensures accurate documentation and regulatory compliance.

The ideal candidate has a HS diploma or GED, with preferred associate/bachelor’s degree and 5+ years in a fast-paced healthcare setting. Bilingual ability may be required by location, with strong leadership and communication skills highly valued.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• Experience working with elderly or disabled populations preferred.
• Five (5) years of experience in a fast‑paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and home care operations preferred.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast‑paced, high‑volume environment.
• Bilingual fluency may be required based on location.
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with all licensures, payer, contract, and regulatory standards.
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in‑services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services.
• Review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring in a professional and positive manner within the community.
• Perform additional duties and projects as assigned to support team and organizational success

Skills

Leadership

Team coordination

Communication

Documentation

Travel readiness

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

N/A

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description: Care Team Supervisor, Personal Care Services Full-Time | On-Site | Monday-Friday Salary Range $22-24 Brooklyn NY

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team.

Why Join the Elara Caring Mission?

At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

As the Care Team Supervisor, you’ll contribute to our success in the following ways:

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensures, payer, contract, and regulatory standards
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in‑services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services
• Review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

What is Required?

• High School Diploma or GED required
• Associate or bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast‑paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast‑paced, high‑volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs

You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director.

Equal Employment Opportunity:

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information:

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify:

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.