Care Team Specialist

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off + holidays

401(k) with employer match

Pet-friendly environment

Job summary

The Crocker Residential Care program, operated by JWCH Institute, Inc and Wesley Health Centers, seeks a Care Team Specialist to promote safety, dignity, and engagement for residents 60+. The CTS will apply harm reduction and trauma-informed care while monitoring spaces, leading safety drills, and documenting incidents.

Strong communication and bilingual skills support interactions with residents and staff.

Qualifications

• Experience working with individuals experiencing homelessness.
• Knowledge of harm reduction and trauma-informed care.
• Bilingual English/Spanish preferred.
• Strong communication skills for crisis intervention and de-escalation.
• Proficiency with basic computer tools (email, Word/Excel).

Responsibilities

• Establish rapport and provide a safe, supportive environment.
• Apply harm reduction and trauma-informed care in all interactions.
• Monitor common areas and respond to safety concerns.
• Provide crisis intervention and nonviolent de-escalation.
• Maintain logs and incident reports with accuracy.
• Assist with intake, engagement, and connecting to services.
• Coordinate with care team and emergency responders as needed.

Skills

Experience with homelessness

Harm reduction

Trauma-informed care

Bilingual English/Spanish

Strong communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Location: Crocker Residential Care, Skid-Row: Downtown Los Angeles, CA

Position Purpose

The Care Team Specialist (CTS) at Crocker Residential plays a vital role in fostering a safe, supportive, and dignified environment for our residents in a home-like RCFE setting. Grounded in a harm reduction approach and a “do whatever it takes” mindset, the CTS serves as a compassionate, observant presence, monitoring shared spaces, upholding facility rules, and ensuring compliance with licensing standards. Through proactive relationship building, trauma-informed engagement, and non-violent conflict de-escalation, the CTS helps maintain a respectful and stable community. Responsibilities include maintaining accurate sign-in/out logs, conducting safety checks of rooms and belongings, leading emergency preparedness drills, and documenting incidents with care and precision.

Program Population

The Crocker Residential Care is a licensed Residential Care Facility for the Elderly (RCFE) that provides 24/7 non-medical care and supervision to adults aged 60 and older who live with chronic health conditions. Our program offers a home-like environment with assistance in activities of daily living (ADLs), medication reminders, and a focus on social engagement and independence.

Principal Responsibilities

• Establish a positive rapport with participants, providing a safe and supportive environment.
• Apply harm reduction and trauma-informed care principles in all interactions.
• Monitor common areas and building perimeter to ensure participant safety and security.
• Provide crisis intervention and de-escalation support using nonviolent techniques.
• Consistently monitor and enforce the facility’s House Rules and ensure ongoing compliance with all licensing regulations required for Crocker’s operation as a licensed RCFE.
• Maintain sign-in/out logs for participants and visitors at the front desk.
• Conduct belongings searches and room checks as needed to uphold safety protocols.
• Serve as floor lead during fire drills, evacuations, and emergency situations.
• Complete detailed reports on incidents, participant concerns, and program operations.
• Assist with participant intake, engagement, and connection to supportive services.
• Facilitate communication between participants and care team members.
• Respond to participant concerns with empathy, de-escalation strategies, and problem-solving techniques.
• Ensure program areas remain clean, organized, and welcoming.
• Collaborate with emergency responders, behavioral health teams, and harm reduction specialists as needed.
• Maintain strict confidentiality and adhere to all organizational policies.
• Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles in all participant and team interactions.
• Other duties as assigned.

Physical Demands

• Stand or walk for extended periods on various surfaces (tile, concrete, carpet).
• Climb stairs, ramps, or ladders as needed.
• Kneel, squat, bend, and run if necessary.
• Lift or carry up to 50- 70 lbs. occasionally.
• Use hands, arms, and fingers for reaching, handling, and grasping objects.

Requirements

• High school diploma or equivalent
• Experience working with individuals experiencing homelessness.
• Strong communication skills, particularly in de-escalation and crisis intervention.
• Ability to work with individuals actively using substances in a nonjudgmental, harm reduction-focused manner.
• Ability to work in a non-traditional clinical setting (e.g., outdoor park-lets, drop-in spaces).
• Demonstrated knowledge of harm reduction, trauma-informed care, and housing-first principles.
• Proficiency in basic computer skills (email, data entry, Microsoft Word/Excel).
• Ability to work flexible hours, including evenings and weekends.
• Bilingual (English/Spanish) preferred.

Additional Requirements

Applicants should be aware that Crocker Residential is a pet-friendly environment. On occasion, employees may be working around friendly pets. Applicants should have no severe allergies to or significant fear of dogs.

• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.