Care Team Member (Temporary)

SOL Mental Health; Denver (CO); In loco; USD 26.000 - 37.000; Part-time

Descrizione del lavoro

SOL Mental Health is recruiting a Care Team Member (Temporary) to greet patients, verify insurance, and support scheduling and billing processes at our Denver location. This role drives smooth patient flow and engages with a diverse patient population in a fast-paced healthcare setting.

As part of the care team, you will collaborate with clinicians and administrative staff, maintain accurate records in the EHR, and assist with follow-up and patient engagement activities.

Competenze

• Passion for serving others and delivering exceptional service.
• Experience in physician practice or healthcare services with insurance knowledge (e.g., group health, HMO, PPO).
• High level of professionalism in all communications.
• Ability to manage difficult situations and de-escalate issues.
• Ability to interact and work with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft Office and ability to learn clinic systems.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, integrity, and positive attitude.

Mansioni

• Greet patients and provide exceptional customer service.
• Manage patient check-in, intake documentation, insurance verification, copay collection, and balances.
• Coordinate scheduling and document activities in the EHR.
• Support patient engagement through care journey, including follow-up and reactivation.
• Triage and elevate patient concerns to clinical leadership.
• Partner with clinical teams for efficient patient flow.
• Maintain accurate patient, scheduling, billing, and charge capture data in systems.
• Build strong relationships with patients, families, and referral sources.
• Ensure compliance with HIPAA, CMS, OSHA, and regulations.
• Represent SOL professionally and contribute to team culture.
• Meet productivity and performance goals.
• Perform other duties as assigned.

Conoscenze

Customer service

Healthcare exp

Professionalism

De-escalation

Organizational skills

MS Office

Strumenti

EHR software

Descrizione del lavoro

Care Team Member (Temporary)

This is a temporary position with an immediate need for hire. The anticipated assignment will begin as soon as possible and continue through January 2, 2027.

About SOL Mental Health

At SOL Mental Health ,we’reredefiningwhat’spossible in mental health care—starting with you . As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems —areas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why Building Something New Matters

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Our Culture: How We Show Up Every Day

Our values guide every interaction—with each other, with our patients, and with our communities. We Lead with Heart
We Look for the Good
We Strengthen Each Other
We Strive for Excellence
We Break New Ground

Care Team Members at SOL...

• Deliver a warm, welcoming experience by greeting patients, answering phones, and providing exceptional customer service.
• Manage patient check-in, intake documentation, insurance verification, copay collection, and account balances.
• Coordinate patient scheduling, maintain accurate calendars and document activities within the electronic health record (EHR).
• Support patient engagement throughout their care journey, including appointment follow-up, discharge, retention, and reactivation efforts.
• Triage and appropriately elevate patient concerns to clinical and practice leadership.
• Partner with clinical teams to ensure efficient patient flow and a seamless care experience.
• Maintain accurate patient, scheduling, billing, and charge capture information in the EHR and reporting systems.
• Build strong relationships with patients, families, referral sources, and community partners.
• Ensure compliance with all company policies and applicable HIPAA, CMS, OSHA, state, and federal regulations.
• Represent SOL Mental Health professionally in all interactions and contribute positively to team culture.
• Meet established productivity and performance goals.
• Perform other duties as assigned.

Job Requirements & Skills

• A passion for serving others is essential. You are energized by supporting customers and colleagues and are committed to delivering exceptional service in every interaction.
• Experience working within a physician practice or healthcare services with working knowledge of insurance plans; group health, HMO, PPO, etc is preferred.
• High level of professionalism in all aspects of work; especially in all communications internally and externally.
• Able to effectively manage difficult situations and de-escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone.
• Must be able to lift up to 15 pounds at times.

Please note that this position will work out of our Central Park location.

Compensation | The estimated hourly compensation for this role is $23.00 per hour .

Diversity, Equity & Inclusion

At SOL Mental Health , we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.

Join Us

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect!

Interested in building your career at SOL Mental Health? Get future opportunities sent straight to your email.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SOL Mental Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.