Care Team Coordinator - Clinical Admin

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 50,000 - 61,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, invites applications for a Clinical Administrative Specialist I. You will support clinicians, triage patient inquiries, and coordinate care using EMR and portal systems.

This role emphasizes timely communication and accurate patient information flow within a high-performing team. Located in the Boston area, the position requires one year of healthcare or customer service experience and a high school diploma (bachelor’s preferred).

Qualifications

• High school diploma required; bachelor's preferred in healthcare administration or related field.
• Minimum one year healthcare or customer service experience.
• Experience in a clinical or medical office setting preferred.

Responsibilities

• Provide clinical administrative support for the department and clinicians, supporting day-to-day operations.
• Serve as a liaison between patients and staff, ensuring timely communication and care coordination.
• Triage patient messages and requests to the appropriate clinical team following guidelines.
• Draft and prepare patient correspondence, including letters and disability paperwork.
• Request and track medical records from external institutions.
• Manage reference lab orders and portal input, update information, and distribute results.
• Distribute patient materials to team members and maintain organized workflows.
• Perform data entry and maintain records in EMR and other systems.
• Maintain professional email and phone communication with teams and collaborators.
• Uphold confidentiality and handle sensitive information per policies.
• Perform other duties to support clinical operations.

Skills

Team collaboration

Communication

Customer service

Time management

Organization

Confidentiality

Remote work

Medical terminology

Education

High school diploma or equivalent

Bachelor’s degree in Healthcare Administration or related field

Tools

Electronic Medical Records (EMR) system

Microsoft Office (Outlook, Word, Excel)

Job description

Dana-Farber Cancer Institute in Boston, MA, invites applications for a Clinical Administrative Specialist I. You will support clinicians, triage patient inquiries, and coordinate care using EMR and portal systems.

This role emphasizes timely communication and accurate patient information flow within a high-performing team. Located in the Boston area, the position requires one year of healthcare or customer service experience and a high school diploma (bachelor’s preferred).