Care Team Coordinator

Ultipro; Franklin (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Life insurance

Short-term disability

Long-term disability

Health savings account

Flexible spending accounts

Education assistance

Job summary

New Perspective Senior Living in Franklin, WI, is seeking a Care Team Coordinator/Scheduling Assistant to manage staff coverage and schedule care team shifts. You will record absences, secure replacements, and support care team operations under the Care Team Manager.

The role requires strong organizational, problem‑solving, and customer service skills, with on-call availability at least every other weekend after hours.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare environment.
• Scheduling or similar experience is a plus.
• Strong organizational and independent work skills.
• Ability to manage confidential information.

Responsibilities

• Maintains schedule for care team department ensuring shifts are filled to meet staffing.
• Communicates effectively with caregivers and managers.
• Keeps accurate records on attendance, time-off, and replacements.

Skills

Scheduling

Customer service

Organizational skills

Problem solving

Communication

Education

High school diploma

Tools

Scheduling software

Job description

New Perspective Franklin
7220 South Ball Park Drive
Franklin, WI 53132, USA

Description

The Care Team Coordinator is a Caregiver/Med Passer who is also responsible for arranging staff coverage for the care team department based on established guidelines under the direction of the Care Team Manager. The Scheduling Assistant records absences in scheduling software and secures replacements as needed. The Scheduling Assistant must have excellent organization, problem solving, and customer service skills.

Responsibilities

• Maintains schedule for care team department ensuring vacant shifts are filled to meet staffing requirements.
• Supports and maintains effective and positive communication and working relations with team members and managers.
• Communicates clearly and effectively over the phone, in person, and in writing with caregivers and members of the management team.
• Manages recordkeeping to ensure staffing in accordance with established standards that includes management of call offs and replacements, and attendance.
• Maintain records related to time off requests, approvals and denials, tardiness, and missed punches in accordance with established procedures.
• Daily correction of missed caregiver punches/tracking of missed lunches/breaks.
• Provides care to residents or passes medication per the direction of the Care Team Manager/ALM/BHM or Executive Director.
• Must be available to be on-call at least every other weekend to take call-offs including after regular business hours. If unable to fill a shift, responsibility includes covering the shift themselves in the community.

Qualifications

• High school diploma or work equivalent required.
• Experience in a healthcare environment. Staff scheduling or similar experience a plus.
• Strong organizational skills and the ability to work independently and adapt to changing situations as daily labor management changes.
• Ability to organize and maintain accurate electronic and paper filing systems.
• Knowledge of personal computers and related applications.
• Ability to identify and efficiently solve problems in a timely manner.
• Must be reliable, dependable and display a professional disposition.
• Excellent interpersonal and customer service skills required.
• Ability to understand written and oral instructions.
• Ability to communicate clearly and maintain effective working relationships with team members and managers.
• Ability to be flexible, patient, and attentive to details.
• Ability to maintain confidential information.

Why New Perspective Senior Living?

A career with a purpose starts here!

This is an exciting time to join New Perspective. We are a growing company serving over 4,000 seniors today with a goal of reaching 10,000 within the next few years. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.

• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Real-time Access to Earned Wages
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.

Scheduler

Resident Aid

Personal Care Aid

resident assistant

CNA

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.