Care Team Assistant Jade

Empath Payroll Services, LLC; Boynton Beach (FL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness: medical, dental,

Industry-leading PTO

Tuition reimbursement and CEU support

Growth opportunities

Job summary

Trustbridge Hospice, part of Empath Health, seeks an organized Care Team Assistant for its Boynton Beach office. This onsite, entry-level, full-time role supports the Care teams and helps ensure an empathetic experience for patients and families during a meaningful transition.

Key duties include clerical tasks, chart accuracy, coordinating with disciplines, supporting weekly meetings, and assisting with census and care coordination. The role emphasizes compassionate, professional service.

Qualifications

• High school diploma or GED; minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software.
• Experience with Raiser's Edge for volunteer hours is beneficial.

Responsibilities

• Perform administrative clerical duties for the team such as filing, processing/entering and copying documents (including timesheets for HHAs, volunteer hours in Raiser's Edge); distributing mail, faxes, and phone messages; maintain office and team supplies.
• Ensure information on patient charts is accurate and distribute paperwork to the appropriate disciplines and departments in a timely fashion.
• Collaborate with Team Leadership to plan for weekly IDT meetings and related events; participate as assigned.
• Assist in tracking team census by monitoring changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; update patient care board and census timely.
• Work with team members to cover patient care needs; handle phone requests calmly and professionally in line with agency communication practices.
• Communicate patient equipment needs to DME and maintain records of transactions; coordinate DME removal as identified.

Skills

Verbal communication

Written communication

Customer service

MS Word

Excel

Outlook

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Team Assistant in our team in Boynton .

This position is onsite. This entry level, full-time position works Monday through Friday, 8:00 a.m - 4:30 p.m. , supporting the Care teams and ensuring a seamless, empathetic experience for patients and families during one of life's most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You'll Do

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA's, volunteer hours in Raiser's Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency "communication practices" as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills. Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida-including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person-body, mind, and spirit-with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact HRTalentAcquisi