Care Strategy & Operations Associate

Charlie Health; New York (NY); Hybrid; USD 106,000 - 130,000; Full time

Job summary

Join a forward-thinking company dedicated to reshaping mental healthcare. As a Care Strategy Associate, you will play a pivotal role in enhancing care delivery and operational efficiency. Collaborate across teams to drive strategic initiatives that make a real difference in people's lives. With a focus on data-driven solutions, you'll help tackle the mental health crisis while enjoying a hybrid work schedule. This role offers a unique opportunity to contribute to meaningful change and be part of a passionate team committed to making a profound impact.

Benefits

Comprehensive health benefits

Performance bonus

Flexible work schedule

Remote work options

Professional development opportunities

Qualifications

• 3+ years of experience in a data-heavy work environment.
• Ability to thrive in a fast-paced, high-growth startup environment.

Responsibilities

• Support execution of strategic initiatives across Admissions and Care Delivery teams.
• Assist in identifying operational inefficiencies through data analysis.

Skills

Analytical Skills

Project Management

Data Analysis

Communication Skills

Microsoft Excel

Education

Bachelor's degree in Business

Bachelor's degree in Finance

Bachelor's degree in Economics

Tools

Tableau

SQL

Job description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Charlie Health is looking for a highly motivated and detail-oriented Care Strategy Associate to support the planning, execution, and analysis of key initiatives across our Care and Admissions teams. This is a unique opportunity to work cross-functionally across clinical, operational, and product teams at a fast-paced mental health startup. You’ll play a critical role in helping us hit our goals, improve care delivery operations, and support major strategic projects. If you’re analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Support the execution of strategic initiatives across our Admissions and Care Delivery teams, including hiring, retention, performance management, and workflow operations
• Assist in identifying and addressing operational inefficiencies through data analysis and process improvement recommendations
• Coordinate cross-functional efforts to support key business priorities, collaborating with internal teams to ensure effective execution
• Contribute to initiatives aimed at reducing administrative burden for care teams, including documentation improvements and communication workflow updates
• Participate in vendor evaluations to help improve the client experience
• Own and maintain weekly and monthly KPI reporting to track team performance and surface insights for leadership

Requirements

• Bachelor's degree in Business, Finance, Economics, or similar analytical subject area
• 3+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
• Highly proficient in Microsoft Excel
• Strong analytical and strategic thinking skills; able to proactively identify issues and implement data-driven solutions
• Exceptional ownership mindset with the ability to independently manage high-impact projects
• Comfortable communicating across stakeholders and driving alignment in cross-functional environments
• Experience with Tableau and/or SQL is preferred but not required
• Exceptional organizational and project management skills, and strong attention to detail
• Ability to thrive in a fast-paced, high-growth startup environment
• Work authorized in the United States and native or bilingual English proficiency
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

The total target base compensation for this role will be between $106,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $106,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.