Care Specialist - After Hours (Fully Remote)

Care Com; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) matching

PTO

Paid holidays

Annual bonuses

Job summary

Care.com is hiring a remote customer service specialist based in the Dallas, TX area to provide empathetic support via phone, email, and chat. You will guide members to EAP and crisis resources while tracking interactions to meet KPIs in a remote environment.

The role requires 2–4 years in customer service (preferably in human services), a bachelor’s degree or equivalent experience, and strong EQ, communication, and multitasking abilities. Evening/weekend shifts may apply.

Qualifications

• 2-4 years in customer service, preferably human services.
• Bachelor's degree preferred or equivalent experience.
• High EQ, strong communication and multi-tasking skills.

Responsibilities

• Provide empathetic support via phone, email, and chat.
• Guide members to EAP and crisis resources.
• Track interactions and meet KPIs in a remote environment.

Skills

Customer service experience

High EQ

Strong communication

Multi-tasking

Education

Bachelor's degree preferred

Job description

• Provide empathetic support via phone, email, and chat.
• Guide members to EAP and crisis resources.
• Track interactions and meet KPIs in a remote environment.

Qualifications:

• 2-4 years in customer/client service, preferably human services.
• Bachelor's degree preferred or equivalent experience.
• High EQ, strong communication, and multi-tasking skills.
• Hourly pay of $19.23-$24.00.
• Health, life, and disability insurance, plus 401(k) matching.
• PTO, paid holidays, and potential annual bonuses.
• Remote role based in the Dallas, TX area.
• Evening/weekend schedule with specific shifts in Eastern Time.

Care.com

Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.