Care Specialist - Weekend Day Shift

Empathy; United States; Remote; USD 28,000 - 32,000; Part time

Benefits offered by this job

USD 20-$23 per hour

100% remote

Fixed weekend shifts

Part-time employment

Professional training

Customer-care experience

Job summary

Empathy is seeking a part-time remote support specialist to provide weekend coverage for families. You will handle live chat and inbound phone support, guiding users to resources and assisting with care plans.

Join a remote, US-based role with weekend daytime shifts. We offer professional training and opportunities to develop customer-care experience while helping families navigate sensitive moments.

Qualifications

• Strong communication skills.
• Customer support experience preferred.
• Excellent time management.
• Strong research ability.
• Comfort with sensitive situations.
• Ability to work independently.
• Saturday availability.
• Sunday availability.

Responsibilities

• Provide live chat support.
• Provide inbound phone support.
• Help users navigate available resources.
• Assist with care plans.
• Research service providers.
• Respond to logistical questions.
• Document user interactions.
• Maintain service-level requirements.

Skills

Strong communication skills

Customer support experience

Time management

Research ability

Empathy for sensitive situations

Independence / self-motivation

Saturday availability

Sunday availability

Job description

Provide remote phone and chat support to families during fixed Saturday and Sunday daytime shifts.

About Empathy

Empathy provides human-centered support and resources to families navigating loss and major life transitions.

What you'll do

• Provide live chat support
• Provide inbound phone support
• Help users navigate available resources
• Assist with care plans
• Research service providers
• Respond to logistical questions
• Document user interactions
• Maintain service-level requirements

What we're looking for

• Strong communication skills
• Customer support experience preferred
• Excellent time management
• Strong research ability
• Comfort supporting sensitive situations
• Ability to work independently
• Saturday availability
• Sunday availability

Benefits

• USD 20-$23 per hour
• 100% remote
• Fixed weekend shifts
• Part-time employment
• Professional training
• Customer-care experience