Care Sales Guide - Messaging

GoDaddy Inc.; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

401k

Bonus eligibility

Equity grants

Health benefits

Employee stock purchase plan

Job summary

GoDaddy is a remote-friendly employer helping everyday entrepreneurs grow online. You’ll handle inbound inquiries, guide customers through initial steps and product choices, and maintain up-to-date knowledge of offerings to identify value and drive sales.

You’ll engage through phone, email, and chat, aiming to exceed targets while balancing demand with outbound opportunities. A strong background in sales and technology will help you thrive and contribute to GoDaddy’s growth.

Qualifications

• 2+ years of sales experience with a track record of exceeding targets.
• 2+ years in a commission, bonus, and/or metrics-driven environment.
• Solid understanding of internet, email, and hosting technology; experience with productivity tools is advantageous.
• High school diploma, GED, or equivalent work experience.

Responsibilities

• Handle a high volume of inbound contacts, listen, troubleshoot, and recommend solutions.
• Guide customers through first steps online and identify product-based solutions for growth.
• Develop and maintain knowledge of products, services, prices and promotions for value identification.
• Communicate confidently to build rapport and sell GoDaddy products and services.
• Meet targets and contribute to earnings by driving customer outcomes.
• Respond to technical inquiries via phone, email, and chat.
• Meet metrics such as Availability, Net Promoter Score, and New Sales per Day.
• Support outbound sales when needed to balance demand.

Skills

Sales experience

Commission/metrics

Technical aptitude

Office productivity tools

Education

High school diploma/GED

Tools

Office 365

G-Suite

Job description

Location Details

Romania, Remote

Shift

This role requires availability to work shifts scheduled Monday to Sunday, between 9:00 AM and 11:00 PM.

Remote

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you’ll get to do…

• Handle a high volume of inbound contacts by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions

• Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product

• Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales

• Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs

• Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets – and in the process, increase your earnings potential

• Respond to technical inquiries from customers through various channels (phone, email, chat)

• Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day

• Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed

Your experience should include…

• 2+ years' sales experience with a track record of exceeding targets

• 2+ years' experience in a commission, bonus, and/or metrics-driven environment.

• Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous.

• Regional Education Requirement - A high school diploma, GED, or equivalent work experience

You might also have…

• Experience owning and/or operating a small and/or midsize business (SMB)

We'vegot your back…

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

About us…

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products - period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day - focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups Culture. Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [e-mail].

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.