Care Planner Behavioral Health

CVS Pharmacy; City of Albany (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a fully remote role focused on supporting behavioral health clinical teams. In this position, you will engage with members, educate them about available programs, and assist in locating necessary services. Your expertise in behavioral health care and customer service will be crucial in ensuring quality care and operational efficiency. Join a compassionate team committed to transforming health care and making a difference in people's lives. This role offers a competitive salary, comprehensive benefits, and the opportunity to work from the comfort of your home.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Paid time off

Flexible work schedules

Qualifications

• 2 years of experience in Behavioral Health care.
• Proficiency with computer skills and navigating multiple systems.

Responsibilities

• Support behavioral health clinical teams and facilitate member engagement.
• Educate members about specialty programs and assist with service location.
• Collect information on patient progress and adherence to treatment plans.

Skills

Behavioral Health care experience

Customer Service experience

Computer skills

Education

Associates Degree

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully remote position. Work from home anywhere in the U.S

Schedule: Monday - Friday 8:00am - 5:00pm

• Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues.

• Provides outreach to members to educate them about available specialty programs and to solicit their participation.

• Assists members locate services. Facilitates follow-up calls.

• Collects information on patient progress and adherence to treatment plan.

• Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures

• Works closely with the clinician to insure healthy outcomes for the member.

• Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations.

• Work requires sitting for extended periods, talking on the telephone and typing into the computer

Required Qualifications

• 2 years Behavioral Health care experience.

• Previous Customer Service experience.

• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.

Preferred Qualifications

• Previous Managed Care experience.

• Psychology or Social Services experience.

Education

• Associates Degree OR equivalent combination of education and experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.