Care Partnerships Associate - North Carolina

Thriveworks; Oregon; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with 3% employer match

Paid time off

Job summary

Thriveworks is seeking a Care Partnerships Associate based in North Carolina to expand behavioral health access by building partnerships with healthcare organizations and referral sources across states that partner with North Carolina.

In this externally facing role you will manage referrals, develop territory strategies, and collaborate with Growth, Analytics, and Clinical Operations to drive measurable growth.

Qualifications

• 2–5 years of experience in business development, healthcare outreach, sales, account management, or related field.
• Strong communication, relationship-building, and problem-solving skills.
• Comfort using data and performance metrics to drive decisions.
• CRM experience; Salesforce strongly preferred.

Responsibilities

• Grow referral partnerships by managing a portfolio of healthcare partners and referral sources.
• Build healthcare relationships with physicians, APPs, practice managers, and other stakeholders.
• Improve the referral experience and promote adoption of referral tools like the Patient Referral Dashboard.
• Develop territory through market research and Salesforce-driven analytics.

Skills

Relationship building

Outbound outreach

CRM experience (Salesforce)

Data-driven decision making

Account management

Communication skills

Education

Bachelor's degree in Business, Healthcare, Marketing, Communications

Tools

Salesforce

Job description

Care Partnerships Associate - NC - Full-time

You need to live in the state of North Carolina to qualify for this position.

About Thriveworks

Thriveworks is a clinician-founded and operated organization dedicated to making effective, affordable, and accessible mental healthcare available to all Americans. With more than 2,800 providers across all 50 states, 340+ in‑person locations nationwide, and participation with more than 360 commercial and government health plans, Thriveworks is committed to increasing access to high-quality mental health care.

About the Job

Thriveworks is looking for a Care Partnerships Associate who lives in North Carolina to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners across states that partner with North Carolina. This externally facing role combines business development, relationship management, and territory strategy, with a focus on developing referral opportunities and driving measurable growth. The ideal candidate is proactive, data‑driven, and comfortable managing relationships from initial outreach through long‑term partnership growth.

Key Responsibilities

Grow Referral Partnerships

• Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
• Develop strategies to grow existing partnerships and build new referral relationships.
• Identify high‑potential providers, practices, specialties, and healthcare organizations within assigned markets.
• Use referral and account data to prioritize outreach, identify opportunities, and re‑engage declining or inactive partners.

Build Healthcare Relationships

• Develop relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
• Conduct proactive outreach through phone, email, virtual meetings, and in‑person engagement when appropriate.
• Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
• Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.

Improve the Referral Experience

• Help partners navigate the Thriveworks referral process and remove barriers to patient access.
• Promote adoption of referral tools, including the Patient Referral Dashboard.
• Identify recurring partner needs and collaborate internally to improve the referral experience.
• Maintain strong follow‑through on partner commitments, meetings, and growth opportunities.

Develop Your Territory

• Research healthcare markets and identify new partnership opportunities.
• Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
• Prioritize accounts based on referral potential, performance, and strategic value.
• Maintain accurate account and activity information in Salesforce.
• Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
• Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

Requirements

• 2‑5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field.
• Strong communication, relationship‑building, and problem‑solving skills.
• Confidence with outbound outreach and developing new relationships.
• Ability to manage multiple accounts and prioritize opportunities independently.
• Comfort using data and performance metrics to drive decisions.
• CRM experience; Salesforce strongly preferred.
• Strong ownership, organization, and follow‑through.
• Ability to thrive in a fast‑paced, growth‑oriented environment.
• Bachelor's degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
• Must live in North Carolina.
• Applicants must be legally authorized to work in the United States at the time of hire.
• This position is not eligible for employment visa sponsorship, either now or in the future.

Success is measured by both activity and outcomes, including:

• New client visits and referral growth
• New and expanded referral partnerships
• Reactivation of declining or inactive accounts
• Expansion across providers, offices, departments, and locations
• Effective outbound outreach and account management
• Patient Referral Dashboard adoption
• Salesforce accuracy and follow‑through
• Contribution to overall Care Partnerships goals

Benefits

• An amazing team culture
• Healthcare, Dental, Vision, and life insurance benefits
• 401K with 3% employer match
• Paid time off and paid holidays
• Additional coverage options are available, such as Short‑Term Disability, Long‑Term Disability, and Group Accident Insurance
• Professional development & advancement opportunities

Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together.

Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for and to bring your unique perspective to our team.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.