Care Partnerships Associate - North Carolina

Thriveworks Administrative Services, LLC; North Carolina; Hybride; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & Vision

401K match

Paid time off

Disability coverage

Professional development

Résumé du poste

Thriveworks is seeking a Care Partnerships Associate based in North Carolina to expand behavioral healthcare access by building relationships with healthcare organizations and referral partners. This externally facing role blends business development, relationship management, and territory strategy to grow referrals and drive measurable outcomes.

The ideal candidate is proactive, data-driven, and comfortable managing relationships from initial outreach through long-term partnership growth;

Qualifications

• 2–5 years in business development, healthcare outreach, sales, account management, or a related field.
• Strong communication, relationship-building, and problem-solving skills.
• Confidence with outbound outreach and developing new relationships.
• Ability to manage multiple accounts and prioritize opportunities independently.
• Comfort using data and performance metrics to drive decisions.
• CRM experience; Salesforce strongly preferred.
• Strong ownership, organization, and follow-through.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.

Responsabilités

• Grow referral partnerships and increase referrals and client visits.
• Build relationships with physicians, practice managers, referral coordinators, care managers, and other healthcare stakeholders.
• Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
• Develop territory strategies and prioritize accounts based on referral potential and value.
• Maintain accurate account information in Salesforce and track performance metrics.

Connaissances

Communication

Relationship-building

Problem-solving

Outbound outreach

Account management

Data-driven decisions

Formation

Bachelor’s degree

Outils

Salesforce

Description du poste

Care Partnerships Associate - NC - Full-time

You need to live in the state of North Carolina to qualify for this position.

About Thriveworks

Thriveworks is a clinician-founded and operated organization dedicated to making effective, affordable, and accessible mental healthcare available to all Americans. With more than 2,800 providers across all 50 states, 340+ in-person locations nationwide, and participation with more than 360 commercial and government health plans, Thriveworks is committed to increasing access to high-quality mental health care.

About the Job

Thriveworks is looking for a Care Partnerships Associate who lives in North Carolina to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners across states that partner with North Carolina. This externally facing role combines business development, relationship management, and territory strategy, with a focus on developing referral opportunities and driving measurable growth. The ideal candidate is proactive, data-driven, and comfortable managing relationships from initial outreach through long-term partnership growth.

Key Responsibilities

Grow Referral Partnerships

• Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
• Develop strategies to grow existing partnerships and build new referral relationships.
• Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets.
• Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.

Build Healthcare Relationships

• Develop relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
• Conduct proactive outreach through phone, email, virtual meetings, and in-person engagement when appropriate.
• Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
• Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.

Improve the Referral Experience

• Help partners navigate the Thriveworks referral process and remove barriers to patient access.
• Promote adoption of referral tools, including the Patient Referral Dashboard.
• Identify recurring partner needs and collaborate internally to improve the referral experience.
• Maintain strong follow-through on partner commitments, meetings, and growth opportunities.

Develop Your Territory

• Research healthcare markets and identify new partnership opportunities.
• Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
• Prioritize accounts based on referral potential, performance, and strategic value.
• Maintain accurate account and activity information in Salesforce.
• Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
• Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field.
• Strong communication, relationship-building, and problem-solving skills.
• Confidence with outbound outreach and developing new relationships.
• Ability to manage multiple accounts and prioritize opportunities independently.
• Comfort using data and performance metrics to drive decisions.
• CRM experience; Salesforce strongly preferred.
• Strong ownership, organization, and follow-through.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
• Must live in North Carolina.

Success is measured by both activity and outcomes, including:

• New client visits and referral growth
• New and expanded referral partnerships
• Reactivation of declining or inactive accounts
• Expansion across providers, offices, departments, and locations
• Effective outbound outreach and account management
• Patient Referral Dashboard adoption
• Salesforce accuracy and follow-through
• Contribution to overall Care Partnerships goals

Benefits

• An amazing team culture
• Healthcare, Dental, Vision, and life insurance benefits
• 401K with 3% employer match
• Paid time off and paid holidays
• Additional coverage options are available, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
• Professional development & advancement opportunities

Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together.

Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for and to bring your unique perspective to our team.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.