Care Operations Manager - Client Growth & Compliance

home-helpers-careers; Lawrenceville (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Competitive compensation

Performance incentives

Career growth and learning opportunity

Final pay based on experience

Job summary

Home Helpers Home Care is seeking an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities. The position requires coordinating client intakes, scheduling, and maintaining compliance with state and

Qualifications

• Good communication, computer, and organizational skills.
• Customer service experience.
• Ability to work independently with minimal supervision.
• Must have prior knowledge of Home Care Operations.

Responsibilities

• Perform Client intakes and home consultations.
• Answer inquiry calls from clients or employees.
• Be the primary contact with potential clients and caregivers.
• Track and manage the life cycle of all new client leads.
• Maintain weekly KPIs and reports to the Administrator.
• Document all inquiry sales call in WellSky CRM.
• Introduce caregiver to clients on 1st day of shift/schedule.
• Be part of the interview, hiring, and training process for all new staff.
• Manage client and employee files ensuring content complies with state and federal regulations.
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff.
• Fill in and cover clients shifts as needed during a call out.
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned

Skills

Good communication

Computer skills

Organizational skills

Customer service experience

Multitasking

Work independently

Home Care Operations knowledge

Tools

WellSky CRM

EVV system

Job description

Home Helpers Home Care is seeking an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities. The position requires coordinating client intakes, scheduling, and maintaining compliance with state and