Care Navigator: Member Advocate & Benefits Guide

Independent Health; Buffalo (NY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Independent Health in Williamsville, NY is seeking a Care Navigator to be the first contact for member and provider inquiries, providing high-touch assistance with benefits, scheduling, and resource identification. You will listen empathetically, resolve issues, and connect members to the right care resources.

This hybrid role requires strong communication, problem solving, and an ability to navigate a complex healthcare system while supporting members in maximizing their health coverage.

Qualifications

• High School Diploma or GED required.
• Six months of customer service experience required.
• Healthcare or social services setting preferred.
• Ability to navigate a complex healthcare system and educate members.

Responsibilities

• Serve as customer advocate by listening to understand needs.
• Navigate systems to locate information for inquiries (benefits, eligibility, billing, claims).
• Handle inquiries related to benefits, scheduling, appointments, and authorizations.
• Educate members and connect them to tools and resources to make informed decisions.
• Log all contacts and maintain compliance with policies.

Skills

Empathetic listening

Customer service

Communication skills

Problem solving

Multitasking

MS Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ACT

Job description

Independent Health in Williamsville, NY is seeking a Care Navigator to be the first contact for member and provider inquiries, providing high-touch assistance with benefits, scheduling, and resource identification. You will listen empathetically, resolve issues, and connect members to the right care resources.

This hybrid role requires strong communication, problem solving, and an ability to navigate a complex healthcare system while supporting members in maximizing their health coverage.