Care Navigator: Holistic Care Planner & Advocate

Master•Care, Inc.; San Jose (CA); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Starting pay: $30 per hour

Incentives

Medical, Dental, Vision, Life, 401K, &

PTO

Mileage reimbursement

Job summary

MasterCare, Inc. is hiring a Care Navigator to provide non-clinical care management under the MasterCare Plan, addressing physical, behavioral, social, environmental, and financial well-being.

The role includes serving patients in person and remotely across the assigned CA region and coordinating with local providers. Responsibilities cover assessments, care planning, provider relations, and ensuring patient goals are respected while delivering compassionate, client-centered care.

Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• Ability to sit/stand for long periods, navigate stairs, bend, reach, and lift up to 10 lbs
• Willingness to travel throughout Monterey, San Benito, Santa Clara, and Santa Cruz counties

Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster professional relationships and conduct outreach to achieve company goals
• Develop referral relationships and placement providers to reach company objectives
• Assist in development of local resources and provider relations
• Conduct comprehensive assessments of ECM and CS patients
• Develop and execute the Master Care Plan for ECM and CS patients
• Respect patient goals and implement them to improve health and well-being
• Conduct in-home or facility assessments as necessary
• Demonstrate sensitivity to patient values and perspectives
• Provide person-centered non-clinical care management across health and social needs
• Ensure seamless communication and coordinated patient transfers

Skills

Professional communication

Compassionate demeanor

Leadership

Team player

Problem solving

Trainer

Oral and written communication

Customer service

Relationship building

Tech proficient

Time management

Organization

Education

Bachelor’s degree or equivalent experience in healthcare related field

Job description

MasterCare, Inc. is hiring a Care Navigator to provide non-clinical care management under the MasterCare Plan, addressing physical, behavioral, social, environmental, and financial well-being.

The role includes serving patients in person and remotely across the assigned CA region and coordinating with local providers. Responsibilities cover assessments, care planning, provider relations, and ensuring patient goals are respected while delivering compassionate, client-centered care.