Care Navigator for Complex Kidney Patients (Hybrid)

DaVit; Los Angeles (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

PTO

Headspace access

Job summary

DaVita Integrated Kidney Care (IKC) is seeking a Care Coordinator to join our team in Los Angeles. You will coordinate care for complex patients, manage referrals, and support the patient journey alongside Nurses and RN Case Managers.

This full-time hybrid role requires strong communication, MS Office proficiency, and experience handling confidential information. Mileage reimbursement and a comprehensive benefits package are provided.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a professional office environment.
• Ability to handle confidential information with discretion.
• Strong verbal communication skills.
• Proficiency in Microsoft Office, Excel and Outlook.
• Prior EMR experience preferred.

Responsibilities

• Coordinate care for patients by ensuring access to eligible resources and assisting with referrals and provider appointments.
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources.
• Complete non-clinical screenings and pathways under the Manager's guidance; escalate to Integrated Care Nurse as needed.
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed.
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll.
• Communicate directly with patients in a timely and professional manner.
• Maintain accurate, complete, and confidential documentation.
• Demonstrate exceptional two-way communication, both oral and written.
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Skills

Verbal communication

Confidentiality

Autonomous work style

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

Electronic Medical Records

Job description

DaVita Integrated Kidney Care (IKC) is seeking a Care Coordinator to join our team in Los Angeles. You will coordinate care for complex patients, manage referrals, and support the patient journey alongside Nurses and RN Case Managers.

This full-time hybrid role requires strong communication, MS Office proficiency, and experience handling confidential information. Mileage reimbursement and a comprehensive benefits package are provided.