Care Navigator: Community Case Manager & Advocate

New Life Centers; Chicago, Northern (IL, KY); Hybrid; USD 63,383,000 - 72,890,000; Full time

Job summary

New Life Centers in Chicago, IL is seeking a Care Navigator (SC2) to manage a caseload of participants affected by street violence. This full-time, in-person role supports crisis intervention, case management, advocacy, and linkage to community resources, working with our Street Outreach team at the Little Village location.

The position requires a strong commitment to at-risk youth, data reporting, confidentiality, and collaboration with partners.

Qualifications

• Must become a Certified Mandated Reporter. Training provided.
• Must pass a background check; must not have any pending cases.
• Must pass a Child Abuse and Neglect Tracking System background check.
• Must pass a National Sex Offender Registry background check.
• Must have a working phone and phone number.
• One year's experience working in the human services field in a capacity that involves direct services to at-risk youth.
• Cross-cultural competency.
• Ability to communicate effectively both written and verbally.
• Proficient in Microsoft Word and Excel.
• Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
• Must keep confidentiality of participant information.
• Ability to establish and maintain effective working relationships with others.
• Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Cooperates with other team members to receive referrals for case management.
• Provides support and advocacy to the participants through home visits, phone calls, criminal justice advocacy, and referrals to other support organizations.
• Meets their caseload goals and objectives including linkages to resources.
• Cooperates with Street Outreach team and NLC partners to provide linkages to resources.
• Develops relationships with partner organizations and builds a “warm referral” network for linkages.
• Assists data team with data collection and required reporting.
• Adheres to stipend guidelines and submits required paperwork on time.
• Engages effectively with project partners and collaborates to address challenges.
• Follows data tracking requirements and meets documentation deadlines.
• Submits all finance information by established deadlines.
• Attends all training and orientations with partners and funders.
• Communicates project information effectively with staff and participants.
• Participates in regular meetings with internal team and collaborators.
• Responds promptly to requests from the Program Director, Program Coordinator, Data & IT Specialist, and Finance Manager.
• Identifies and addresses safety concerns with the NLC team and creates a plan for long-term safety and well-being.
• Maintains a caseload of 30 participants.
• Develops service plans through case planning and assessments.
• Maintains ongoing discussion with participants to discuss life, school, and work-related goals.
• Collaborates with P.O and helps transport and facilitate contact with probation and parole departments as needed.
• Attends regular staff meetings to discuss client’s progress.
• Develop and support participant engagement and their journey of healing and recovery.
• Accurately track attendance and hours.
• Provide one-on-one mentorship to participants serving as a positive and responsive role model.
• Documents detailed client case - notes and other items as assigned.
• Maintains accuracy of budget and spending plan.
• Participates in all required evaluations and audits.
• Attends required meetings and training.
• Other duties as assigned by the Supervisor.

Skills

Effective communication

Cross-cultural competency

Microsoft Word & Excel

Confidentiality

Bilingual English/Spanish

Tools

Database systems

Information tracking systems

Job description

New Life Centers in Chicago, IL is seeking a Care Navigator (SC2) to manage a caseload of participants affected by street violence. This full-time, in-person role supports crisis intervention, case management, advocacy, and linkage to community resources, working with our Street Outreach team at the Little Village location.

The position requires a strong commitment to at-risk youth, data reporting, confidentiality, and collaboration with partners.