Street Outreach Mentor

NEW LIFE CENTERS OF CHICAGOLAND NFP; Chicago (IL); On-site; USD 40,509 - 49,512; Full time

Job summary

New Life Centers of Chicagoland NFP in Chicago, IL seeks a Street Outreach Mentor to join the Neighborhood Safety Team. This full-time, in-person position focuses on engaging high-risk youth, mediating conflicts, and linking participants to services and opportunities.

The role requires building trust in Little Village, Pilsen, and Brighton Park, maintaining a 10–15 caseload, and collaborating with case-managers, schools, and partners. Weekend and on-call shifts are possible.

Qualifications

• Must become a Certified Mandated Reporter. Training provided.
• Must pass a background check, must not have any pending cases.
• Must pass a Child Abuse and Neglect Tracking System background check.
• Must pass a National Sex Offender Registry background check.
• Must have a working phone and phone number.
• One year experience working in the human services field with at-risk youth.
• Cross-cultural competency and knowledge of local communities.
• Emotional maturity, good judgment and integrity.

Responsibilities

• Works with outreach colleagues and supervisor to identify potential participants who are the highest risk individuals, and the people who know them.
• Maintains a caseload of 10-15 high-risk participants.
• Participants and family range in age, participants primarily between 14-24.
• Develops and maintains supportive relationships with participant caseload.
• Intervenes in circumstances where violence is likely and mediates conflicts.
• Communicates all relevant information to team members and supervisors instantly.
• Delivers one-to-one support sessions and facilitates circles with participants to support prosocial behaviors.
• Provides linkages to case-managers for job programs, GED, drug treatment, mentoring, etc.
• Provides client accompaniment to court, social services, etc.
• Participates in organizing responses to shootings and increases visibility when shootings occur.
• Investigates causes of shootings to mediate and prevent retaliation.
• Identifies and diffuses hot spots for shootings and documents efforts.
• Develops ongoing strategy to respond to conflicts and violence with the team.
• Engages the community to build relationships with youth, residents, and organizations.
• Collaborates with referring partners to meet goals and maintain stakeholder relations.
• Maintains budget accuracy and participates in required evaluations and trainings.

Skills

Crisis intervention

Bilingual English/Spanish

Community outreach

Criminal justice liaison

Caseload management

Microsoft Word & Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Street Outreach Mentor

Full Time Clerical Chicago, IL, US

3 days ago Requisition ID: 1279

Salary Range: $21.64 To $21.64 Hourly

Communities Partnering 4 Peace (CP4P) is a citywide collaborative of community-based agencies across Chicago working together to reduce rates of community violence. CP4P agencies and their partners are located in the neighborhoods with the highest rates of violence, and are committed to hyper-local programming, restorative justice practices, trauma-informed approaches, and principles of nonviolence. The Street Outreach Mentor operates as a part of a Neighborhood Safety Team that includes other outreach workers, case-managers, and community engagement/safe spaces staff.

Position Summary

The Street Outreach Mentor position is full-time, 40 hours per week (non-exempt, benefits available). The Street Outreach Mentor will work to gain trust of the community and the highest risk individuals to help prevent shootings and retaliatory violence, and to provide linkages and robust accompaniment to prosocial alternatives including activities, jobs, education, case management, and social services. As a member of a team, the Street Outreach Mentor is responsible for reaching out to the highest risk individuals in the community and working with them to prevent violence by mediating conflicts, modeling prosocial behaviors, engaging them in positive activities and accompaniment through the case management process. Some weekends and some on-call in response to crisis situations will be required. Flexible schedule required. Focus neighborhoods include Little Village, Pilsen, and Brighton Park. May require some local travel (reimbursable). Pay commensurate with experience. This position is in-person. 2 positions available.

Job Responsibilities

• Works with outreach colleagues and supervisor to identify potential participants who are the highest risk individuals, and the people who know them.
• Maintains a caseload of 10-15 high-risk participants.
• Participants and family range in age, participants primarily being between 14-24.
• Develops and maintains supportive and effective relationships with participant caseload.
• Works to intervene in circumstances in which violence is likely.
• Works as a member of a team, communicating all relevant information to team members and supervisors instantly.
• Develops and delivers one-to-one support sessions and facilitates circles with participants to support participants in resolving conflicts and adopting prosocial behaviors.
• Connects participants with case-managers to provide linkages and support for individuals to enhance their use of opportunities and programs in the community (job programs, GED, drug treatment, mentoring, etc.). May provide linkages as well.
• Provides client accompaniment to court, social services, etc.
• Participates, as necessary, in organizing responses to shootings and increasing visibility when shootings take place (developing networks with other outreach programs to coordinate an inclusive and strategic response).
• Investigates causes of shootings to assist in mediating situations and preventing retaliation between individuals and groups and provides documentation.
• Identifies and diffuses “hot spots” for shootings and violence (conducting line of sight surveys with residents and key stakeholders to identify areas frequented by high-risk clients) and provides documentation.
• Strategizes with outreach team and supervisor to develop ongoing strategy to respond to conflicts and violence, noting important anniversary dates or other key events.
• Outreach to the community (individually and as a team member) to build strong relationships with youth, residents, businesses, and community groups.
• Works closely with referring partners and any other stakeholders to ensure that goals are met.
• Maintains positive relationships with stakeholders.
• Responds to shootings in other communities, when necessary, working with relevant outreach programs.
• Documents shootings, retaliations, and other acts of violence prevented, and conflicts mediated.
• Provides support and advocacy to the victims of violence and their families through home visits, phone calls, criminal justice advocacy, and referrals to other support organizations.
• Develops relationships with partner organizations and builds “warm referral” network for linkages.
• Documents participant contacts and services provided and assists data team with data collection and required reporting.
• Works with team to identify and address safety concerns and create a plan for long term safety and well-being.
• Documents detailed participant case-notes and other items as assigned.
• Maintains accuracy of budget and assures spending within budget.
• Participates in required evaluations.
• Attends required meetings and trainings.
• Other duties as assigned by the Supervisor.

Skills & Qualifications

• Must become a Certified Mandated Reporter. Training provided.
• Must pass a background check, must not have any pending cases.
• Must pass a Child Abuse and Neglect Tracking System background check.
• Must pass a National Sex Offender Registry background check.
• Must have a working phone and phone number.
• One year experience working in the human services field in a capacity that involves direct services to at-risk youth.
• Cross-cultural competency.
• Firsthand knowledge of the specific the Little Village, Pilsen, and/or the Brighton Park community area and knowledge of current street conflicts.
• Emotional maturity; good judgment; integrity; tolerance of differing points of view and beliefs.
• Experience or training in crisis intervention preferred.
• Willingness to learn and commit to the principles of nonviolence, restorative justice and trauma-informed practices.
• Ability to work one-on-one and in groups with high-risk individuals to resolve conflicts and promote prosocial behaviors
• Willingness to work on the street and in other unstructured situations
• Ability to communicate effectively both written and verbally.
• Proficient in Microsoft Word and Excel.
• Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
• Must keep confidentiality of participant information.
• Ability to establish and maintain effective working relationships with others.
• Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check.
• Bilingual English/Spanish preferred but not required.

Note This section previously included How to Apply details which have been removed in this refined version to meet formatting standards. New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

*NLC does not provide visa sponsorship, including for F-1 STEM OPT.