Care Navigator & Community Advocate

Kids-First-Services; Buffalo (NY); On-site; USD 57,308,160 - 65,904,384; Full time

Benefits offered by this job

Hourly pay: $20–$23 per hour

Performance bonus opportunities

Career growth opportunities

Supportive team environment

Job summary

The Care Coordinator will help clients navigate Medicaid, housing and food programs in Buffalo, NY, coordinating with government agencies and community partners to ensure access to needed services.

Key duties include intake, program applications, referrals, documentation, and ongoing client support while maintaining compliance with program rules; strong communication, organization, and data-entry skills are essential.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to work with diverse populations and individuals in need.
• Strong organizational and time-management skills.
• Basic computer skills and experience with data entry or case management systems.

Responsibilities

• Conduct client intake and assess social and healthcare-related needs.
• Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.
• Connect clients with appropriate community resources and service providers.
• Track referrals and follow up to ensure services are received.
• Maintain accurate documentation and case notes in internal systems.
• Communicate with government agencies, healthcare providers, and community organizations to coordinate services.
• Provide ongoing support and guidance to clients throughout the service process.
• Ensure compliance with program requirements and organizational policies.

Skills

Communication

Interpersonal skills

Time management

Organizational skills

Data entry

Basic computer skills

Education

Associate or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field

Tools

Case management software

Job description

The Care Coordinator will help clients navigate Medicaid, housing and food programs in Buffalo, NY, coordinating with government agencies and community partners to ensure access to needed services.

Key duties include intake, program applications, referrals, documentation, and ongoing client support while maintaining compliance with program rules; strong communication, organization, and data-entry skills are essential.