Care Navigator & Case Manager — Phoenix Impact

Intermountain Centers; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Career advancement

Student loan forgiveness

401k match

PTO and life insurance

Job summary

Intermountain Centers in Phoenix is seeking a CPI Care Coordinator-Case Manager to manage members’ whole health through integrated case management, assessment, planning, implementation, and monitoring. You will document encounters within the Electronic Health Record and collaborate with the care team to meet service plan goals.

The role emphasizes advocacy, resource access, and timely updates to treatment plans, with a focus on safety and clinical supervision in a dynamic behavioral health

Qualifications

• Bachelor’s degree in a field related to behavioral health, social work etc.
• Associate’s degree in a field related to behavioral health, social work etc. AND 2-years related experience
• H.S diploma and 4 -years behavioral health related experience

Responsibilities

• Observe members, listen to concerns, and record the observations.
• Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy.
• Supports agency’s mission, goals, and management decisions.
• Monitor the health and safety of members, the signs, and symptoms of their mental illness, reporting any concerns to the appropriate staff in accordance with reporting policies.
• Exhibits professionalism and positive role modeling for members, peers, and outside groups/visitors.
• Ability to accurately read, record and interpret information, including assessments, measures, and diagnostic criteria.
• Provide services and coordination based on member needs/requests.
• Work effectively with the member’s support system, and clinical/therapeutic groups.
• Act as an advocate and liaison for member’s access to resources to support service plan goals.
• Participates in individual and team supervisions as required by licensing, agency, funding source or as requested by supervisor.
• May be required to transport members in personal or company vehicles.
• Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers.
• Work collaboratively with primary care health care professionals and interdisciplinary team to offer individualized assistance with improving and maintaining quality member care.
• Maintain and update member records, including assessments and treatment plans.
• Develop “individual” service plans that are time specific and action oriented.
• Completes progress notes using the appropriate covered service billing codes and meets engagement/unit expectations.
• Completes all training required by licensing, agency, and funding source or as requested by supervisor.
• Explore community resources to seek alternative options.
• Monitor and evaluate the effectiveness of the individual service plan.
• Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
• Maintains an approved schedule, and acceptable level of attendance.
• This position requires the ability and mobility to perform physical de-escalation techniques as necessary, and to take and pass a physical de-escalation exam. This includes the ability to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist: to lift, carry, push, and/or pull a moderate amount of weight.
• Performs other related duties as assigned or necessary as they relate to the general nature of the position.

Education

Bachelor’s degree in behavioral health or related field

Associate’s degree in behavioral health or related field + 2 years related experience

High School diploma + 4 years behavioral health related experience

Job description

Intermountain Centers in Phoenix is seeking a CPI Care Coordinator-Case Manager to manage members’ whole health through integrated case management, assessment, planning, implementation, and monitoring. You will document encounters within the Electronic Health Record and collaborate with the care team to meet service plan goals.

The role emphasizes advocacy, resource access, and timely updates to treatment plans, with a focus on safety and clinical supervision in a dynamic behavioral health