Care Navigator

Hopesource; Wenatchee (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

HopeSource in Wenatchee, WA is seeking a Care Navigator for the Housing team. This full-time role involves providing comprehensive support to clients, connecting them to HopeSource programs and vetted community resources, and helping address barriers to housing and essential services.

Responsibilities include offering a trauma-informed, person-centered approach, coordinating with internal and external partners, and advocating for clients to achieve long-term stability and independence.

Qualifications

• Ability to communicate with diverse clients in a respectful manner.
• Experience providing case management or social services is preferred.
• Familiarity with community resources and referrals.
• Strong organization and time-management skills.
• Ability to advocate for clients and navigate complex systems.

Responsibilities

• Provide a single point of contact to address a wide variety of client needs.
• Connect clients to HopeSource programs and vetted community resources.
• Address barriers to housing, food, transportation, and utilities.
• Support workforce development, health care, and life skills education.
• Coordinate with partner agencies to ensure continuity of care.
• Advocate for clients and help them reach self-sufficiency.
• Navigate systems and remove barriers where possible.
• Engage in client-focused case conferencing with partners.
• Perform tasks with little supervision to meet program priorities.

Skills

Clear communication

Client-focused

Trauma-informed approach

Cultural sensitivity

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Care Navigator

Grade One - Full Time 40 Chelan/Douglas, Wenatchee, WA, US 1 Attachments

Salary Range: $24.00 To $26.00 Hourly

Job Title:Care Navigator
Team:Housing
ReportsTo:Director of Housing
Hours:40hours perweek
Compensation:Starting pay $24-26/hr depending on experience
Benefits:

• 100% of insurance premiums covered for you for medical, dental, life, and vision, and 60% of medical premiums covered for your dependents to ensure you and your family have quality care,

FLSA Status:Non-Exempt
PositionType:Fulltime
Work Location:Ellensburg, WA

At HopeSource, we have spent the last 50 years equipping, encouraging, and empowering our community and will continue to do so for 50 years to come. We believe with the right support everyone can thrive. HopeSource seeks to utilize a Whole Person Care approach to promote individual wellness by observing, discussing, and addressing all dimensions of a clients life by lowering barriers to resources that equip individuals with what they need to achieve their goals.

The Case Manager helps clients get the support they need to access a wide range of resources. Case Managers provide personalized support and guidance to access HopeSource programs as well as provide a direct connection to vetted community agencies and resources that support the needs of the individual. Supports include but are not limited to addressing economic barriers, providing basic needs (including, but not limited to, housing, food, transportation, utility payments, and material goods), and other supportive services such as workforce development, health and mental health care, recovery, and life skills education.

Case Managers are skilled, effective communicators who have a problem solving mindset and are responsible for ongoing community resource knowledge. Case Managers collaborate extensively within the community to overcome logistical barriers and increase care quality, improve care continuity, and improve the customer experience.

Responsibilities:

• Provide clients with the best experience possible in receiving whole person care through a person centered, trauma informed approach.
• Provide a single point of contact for clients within HopeSource to address a wide variety of needs.
• Provide connections to other systems of care while ensuring continuity between internal and external referrals and services.
• Streamline client access to all services ensuring excellent and uncomplicated quality of care to the greatest extent possible.
• Advocate and refer for services, including financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment and other client-identified needs.
• Possess a broad understanding of all available programs, services, and community providers.
• Engage in client-focused case conferencing with partner agencies to ensure clients are receiving assistance to access the services they need for long term stability
• Support clients as they navigate complicated systems and remove barriers where possible.
• Advocate for clients until they reach self-sufficiency.
• Other duties as assigned.

Qualified Candidate will possess the following skills:

• Effectively and tactfully handling difficult or sensitive issues using tact and diplomacy, demonstrating genuine concern for others.
• Strives to anticipate, identify, and understand customers’ wants, needs, and concerns, partnering with them to assist them in achieving their objectives.
• Effectively communicates, building rapport and relating well to individuals with diverse backgrounds regardless of differences.
• Handles any situation gracefully by using non-verbal communication, in-depth questioning and active listening skills in order to recognize other perspectives.
• Collaborates with others to meet objectives, sharing responsibility with team members for successes and failures, recognizing and appreciating the contributions of team members.
• Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills
• Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
• Ability to anticipate next steps, be proactive and collaborate with coworkers and stakeholders
• Ability to use integrated technology platforms and virtual care coordination tools
• Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
• Ability to successfully complete tasks with little or no supervision.
• Ability to anticipate patient and team member needs

All applicants are asked to provide a resume and statement of interest.