Care Navigator

EmsanaCare; Washington (District of Columbia); Remote; USD 55,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Care Navigator, where you will play a crucial role in connecting patients with high-quality care. This position involves coordinating care, communicating with patients and families, and collaborating with healthcare providers to ensure efficient service delivery. With a commitment to diversity and a supportive work culture, this innovative firm offers a remote work environment with opportunities for professional growth. If you are passionate about providing outstanding customer service and making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Medical Insurance

401(k) with Company Match

Paid Time Off (PTO)

Holidays

Qualifications

• Strong interpersonal and communication skills are essential.
• 1-2 years of healthcare-related customer service experience preferred.

Responsibilities

• Coordinate patient care and ensure all aspects are integrated.
• Facilitate communication among care team members and patients.

Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Time Management

Customer Service

Teamwork

Education

High School Diploma

Healthcare-related Experience

Tools

Electronic Medical Record (EMR) System

Job description

Care Navigator Representative

About the job

EmsanaCare is a quality care navigation company that helps companies improve the performance of their employee health plans by connecting advanced primary care practices with high-value specialists and regional centers of excellence. EmsanaCare offers employees a simple texting service, making it easy to find and access high-quality care.

We seek a Care Navigator to join our team and support growth. A Care Navigator is a customer service representative who liaises between patients, healthcare providers, and other care team members. The role of a Care Connector is to ensure that patients receive coordinated and efficient care by facilitating communication and collaboration among all involved parties.

Regarding work culture, our team takes pride in close collaboration, honesty, empathy, friendliness, and our commitment to diversity. We operate agilely, keeping processes to a minimum and enabling team members to focus on their work.

We currently work remotely but will require travel to team meetings that may occur as frequently as quarterly. Unfortunately, we are not able to provide H1B sponsorship.

Responsibilities

• Coordinating care: The Care Navigator ensures that all patient care aspects are coordinated and integrated. This includes coordinating appointments, scheduling tests and procedures, and ensuring all healthcare providers access the patient's medical records and care plan.
• Communicating with patients and families: The Care Navigator is often the main point of contact for patients and their families, providing them with information about their care and answering any questions they may have.
• Facilitating communication among care team members: The Care Navigator works closely with all members of the care team, including physicians, nurses, social workers, and other healthcare professionals, to ensure that everyone is informed about the patient's care and progress.
• Identifying and addressing barriers to care: The Care Navigator is responsible for identifying any barriers to care and working to address them. This may involve working with insurance companies, community resources, and other stakeholders to ensure patients can access the necessary care.
• Providing education and support: The Care Navigator may educate and support patients and families, including information about their condition, treatment options, and available resources.

Qualifications

• Professional manner, strong interpersonal and communication skills, and leadership skills
• Strong analytical and problem-solving skills
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Ability to work independently and adapt to a fast-paced environment
• Excellent written and verbal communication skills; must be comfortable communicating with leadership, providers, and employees.
• Competent in the understanding and communication of insurance benefits
• Customer-focused with a passion for delivering outstanding service
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

Highly Preferred Experience/Skills

• Minimum 1 - 2 years of experience in healthcare-related customer service
• Basic knowledge of medical terminology
• Experience using an Electronic Medical Record (EMR) system
• Medical office experience

Requirements:

• Positive, friendly, and professional demeanor
• Must be able to work 40 hours per week
• Reliable high-speed internet connection
• Designated workspace with closed door

Location

Remote

Job type

Full Time

Compensation

This role offers a salary range of $55,000-$60,000 with bonus opportunities. We offer a comprehensive benefits package to support your health, well-being, and future. This includes: Medical Insurance – Multiple plan options; 401(k) with Company Match – Save for retirement with employer contributions; and Paid Time Off (PTO) & Holidays – Generous vacation and holiday schedule.

EmsanaCare believes hiring qualified individuals to fill positions contributes to its strategic success. Background checks are an essential part of the selection process at EmsanaCare. This information is collected to promote a safe work environment for current and future EmsanaCare employees.