Care Navigator

LE10005 Empath Payroll Services, LLC; United States; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Fair pay

Comprehensive benefits

PTO 5+ weeks

Tuition reimbursement

Growth opportunities

Job summary

Trustbridge Hospice, a member of Empath Health, seeks a compassionate Care Navigator in West Palm Beach. This onsite, full-time role supports admissions and operates Thursday through Sunday, 8:00 p.m.–7:30 a.m. You will guide referrals through intake and collaborate with the care team to ensure a seamless transition for patients and families.

You will provide empathetic, patient-centered service, maintain records, and work with interdisciplinary staff to uphold our mission of Full Life Care.

Qualifications

• Associate degree preferred.
• Three years of healthcare administration or customer service experience.
• Knowledge of hospice or home health programs preferred.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.

Responsibilities

• Facilitate conversion of referrals to admissions through intake.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team to ensure timely admissions.
• Maintain accurate records and documentation per policies.
• Support a compassionate, patient-centered environment reflecting our values.

Skills

Customer service

Communication skills

Organizational skills

Computer skills

Education

Associate degree

Job description

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate and customer-focused Care Navigator to join our team in West Palm Beach. This position is onsite in a call center environment. This full-time position works Thursday through Sunday, 8:00 p.m. – 7:30 a.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions. Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Facilitate the conversion of referrals to admissions through completion of the intake process.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
• Maintain accurate records and documentation in accordance with organizational policies.
• Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

Why Join Empath Health?

• Fair, Competitive Pay: Your work has value, and we reward it.
• Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
• Growth That Lasts: Advance through education, training, and tuition reimbursement.
• A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You’ll Need

• Associate degree preferred.
• Three (3) years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful. Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail]. Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

We’re Empath, and We’re Here to Redefine Healthcare Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started. Whether you're into hands-on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?