Care Navigator

Unison Health; Perrysburg (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO 16 days/year

Medical insurance (federal minimum)

Dental coverage

Vision coverage

Retirement plan with employer contrib.

Job summary

Unison Health is seeking a Crisis Care Navigator to support individuals experiencing behavioral health crises across outpatient and hospital ED settings. The role focuses on rapid engagement, care coordination, and linking clients to appropriate services.

The position requires a related degree, CPI/CPR certifications after hire, and flexibility to work evenings, weekends, and holidays. You will collaborate with teams to ensure seamless transitions and follow-up within a week.

Qualifications

• Two- or four-year degree in social work, psychology, or related field.
• High school diploma required.
• CPI and CPR certifications required after hire.

Responsibilities

• Provide care navigation and support for behavioral health clients in the Emergency Department who do not require hospitalization.
• Coordinate follow-up care within 7 days of ED visit.
• Identify barriers to treatment engagement and coordinate resources.
• Arrange transportation and connect clients with community services.
• Assist with insurance and service enrollment.
• Maintain documentation and program data as required.
• Collaborate with providers and community partners to ensure continuity of care.
• Facilitate warm handoffs and monitor engagement until transition is complete.
• Participate in supervision, meetings, trainings, and professional development.
• Adhere to agency policies, procedures, and performance expectations.

Education

Two- or Four-year degree in social work, psychology, or related field

High School Diploma

CPI and CPR certifications after hire

Job description

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better.

• Paid Time Off (PTO) Starting at 16 Days/Year

Medical with federal minimum deductibles

Dental and vision coverage

Retirement planning and employer contribution

Position Summary:

The Crisis Care Navigator is a member of the Crisis Services Team and serves individuals experiencing behavioral health crises across two primary service environments: the outpatient clinical office setting and hospital emergency departments. This position supports rapid engagement, care coordination, navigation, and continuity of care to ensure individuals receive timely intervention and connection to appropriate behavioral health services.

Key Responsibilities & Role Highlights:

• Provide care navigation and support for behavioral health clients identified in the Emergency Department who do not require hospitalization.
• Engage clients, gather required information, and coordinate follow‑up care within 7 days of the ED visit.
• Identify and address barriers to treatment engagement through outreach, advocacy, and resource coordination.
• Arrange transportation and connect clients with community resources and behavioral health services.
• Assist with insurance, funding applications, and service enrollment as needed.
• Maintain accurate documentation and program data in accordance with agency requirements.
• Collaborate with providers, community partners, and internal programs to ensure continuity of care.
• Facilitate warm handoffs to ongoing treatment services and monitor engagement until transition is complete.
• Participate in supervision, team meetings, trainings, and professional development activities.
• Adhere to agency policies, procedures, and performance expectations.

Education & Experience Requirements:

• Two or Four-year degree in social work, psychology, or related field preferred.
• High School Diploma required.
• Prior experience preferred in mental health, emergency services, case management, patient care, community resources, or other applicable healthcare setting preferred.
• Must obtain CPI and CPR following hire.
• Must be at least 21 years of age.
• Must demonstrate knowledge of mental illness and have a general understanding of the treatment process.
• Must be able to work a flexible schedule that may include evenings, weekends, and holidays.
• Must demonstrate the ability to define problems, analyze data, establish facts and draw valid conclusions and make recommendations.
• Must demonstrate a positive attitude and support for the mission of the agency.
• Must demonstrate personal integrity and the ability to work as part of a team.
• Must be able to work with ill, disabled, emotionally upset and at times emotionally dysregulated individuals.
• Must be able to build relationships, collaborate and coordinate with external providers/partners.
• Must be able to drive and be insured under the agency's commercial liability policy as a driver if hired in a program where driving is required.

Unison Health is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.