Care Navigator

Rochester Regional Health; City of Rochester (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Rochester Regional Health is seeking a Care Navigator for Genesee Mental Health Center in Rochester, NY. This full-time role coordinates Mental Health care within an Integrated Care team including PCP, BHC, and psychiatric providers, and coordinates referrals to indicated services.

The position reports to the Manager of Behavioral Health/Primary Care Integration. Responsibilities include coordinating care, screening for disorders, educating patients, monitoring symptoms, supporting medication

Qualifications

• Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required
• Bachelor's degree preferred
• Strong coordination and communication skills to support Integrated Care teams

Responsibilities

• Support and coordinate behavioral health care with the patient, patient’s Primary Care Provider (PCP), BHC, psychiatric provider and other Integrated Care team members.
• Screen and assess patients for common mental health and substance use disorders using identified tools.
• Provide patient education about mental health disorders and treatment options.
• Monitor patients for changes in symptoms and treatment side effects.
• Support psychotropic medication management and treatment adherence.
• Provide brief interventions using evidence‑based techniques.
• Facilitate referrals to mental health or substance use treatment programs.
• Participate in Integrated Care team meetings and communicate recommendations.

Education

AS (Required)

Job description

Summary

The Care Navigator functions as a core member of an Integrated Care team that includes the Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider. The Care Navigator is responsible for coordinating and supporting Mental Health care within the clinic and for coordinating referrals to clinically indicated services within and outside of the clinic. The Care Navigator may provide evidence‑based treatments to patients or collaborate with other Mental Health providers when such treatment is indicated. This role will report to the Manager, Behavioral Health/Primary Care Integration or designee.

STATUS: Full Time

LOCATION: Genesee Mental Health Center

DEPARTMENT: Case Management

SCHEDULE: Monday-Friday, 8:30PM-5:00PM

Summary

The Care Navigator functions as a core member of an Integrated Care team that includes the Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider. The Care Navigator is responsible for coordinating and supporting Mental Health care within the clinic and for coordinating referrals to clinically indicated services within and outside of the clinic. The Care Navigator may provide evidence‑based treatments to patients or collaborate with other Mental Health providers when such treatment is indicated. This role will report to the Manager, Behavioral Health/Primary Care Integration or designee.

Minimum Qualifications

• Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required

OR

Responsibilities

Associate’s degree required, bachelor’s degree preferred.

• Support and coordinate behavioral health care with the patient, patient’s Primary Care Provider (PCP), BHC, psychiatric provider and other Integrated Care team members.
• Screen and assess patients for common mental health and substance abuse disorders. This may involve completing or assisting with completion of identified screening tools utilized in practice.
• Provide patient education about common mental health and substance abuse disorders and available treatment options.
• Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
• Support psychotropic medication management prescribed by PCPs and/or psychiatric provider, focusing on treatment adherence, side effects and other complications, and effectiveness of treatment.
• Provide brief interventions using evidence‑based techniques such as Behavioral Activation, Problem‑Solving Treatment, Motivational Interviewing, or other treatments appropriate for primary care settings.
• Provide or facilitate referrals to mental health clinic/substance use disorder treatment programs as clinically indicated.
• Participate in regularly scheduled Integrated Care team meetings and communicate treatment recommendations to team members and outside collaborators as indicated.
• Facilitate patient engagement and follow‑up in care.
• Maintain a registry of patients in the Integrated Care track that includes engagement, measurement-based care outcomes (PHQ‑9) results and other items being used by the team to track and manage care.
• Facilitate the Integrated Care team’s review of care of patients not responding optimally to treatment that may lead to management changes in medications or psychosocial treatments, or appropriate referrals for additional services.
• Handle confidential information with discernment and sensitivity.

Education

AS (Required)

Physical Requirements

LICENSES / CERTIFICATIONS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$20.00 - $26.00

City

Rochester

Postal Code

14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.