Care Navigator

Rochester General Hospital; City of Rochester (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Rochester Regional Health is seeking a Care Navigator at Genesee Mental Health Center in Rochester, NY to coordinate and support mental health care within the Integrated Care team, including PCP, BHC, and psychiatric providers.

The role involves screening, education, and coordination of referrals, with focus on treatment adherence and patient engagement. Reports to the Manager, Behavioral Health/Primary Care Integration and supports team decisions.

Qualifications

• Minimum of 2 years of experience in a human services related field, medical related field, customer service, or client/patient interfacing experience required.
• Associate’s degree required, bachelor’s degree preferred.
• Experience in coordinating care and working with integrated care teams a plus.

Responsibilities

• Coordinate and support behavioral health care with the patient, PCP, BHC, and other integrated care team members.
• Screen and assess patients for common mental health and substance use disorders.
• Provide patient education about mental health conditions and treatment options.
• Monitor patients for changes in symptoms, side effects, or complications.
• Support psychotropic medication management and adherence through the care team.
• Facilitate referrals to mental health or substance use treatment programs as clinically indicated.
• Participate in Integrated Care team meetings and communicate treatment recommendations.
• Engage patients and maintain the Integrated Care registry to track outcomes.

Education

Associate degree

Job description

STATUS: Full TimeLOCATION: Genesee Mental Health CenterDEPARTMENT: Case ManagementSCHEDULE: Monday-Friday, 8:30PM-5:00PMSUMMARYThe Care Navigator functions as a core member of an Integrated Care team that includes the Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider. The Care Navigator is responsible for coordinating and supporting Mental Health care within the clinic and for coordinating referrals to clinically indicated services within and outside of the clinic. The Care Navigator may provide evidence-based treatments to patients or collaborate with other Mental Health providers when such treatment is indicated. This role will report to the Manager, Behavioral Health/Primary Care Integration or designee.Minimum Qualifications:• Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience requiredORAssociate’s degree required, bachelor’s degree preferred.RESPONSIBILITIES• Support and coordinate behavioral health care with the patient, patient’s Primary Care Provider (PCP), BHC, psychiatric provider and other Integrated Care team members.• Screen and assess patients for common mental health and substance abuse disorders. This may involve completing or assisting with completion of identified screening tools utilized in practice.• Provide patient education about common mental health and substance abuse disorders and available treatment options.• Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.• Support psychotropic medication management prescribed by PCPs and/or psychiatric provider, focusing on treatment adherence, side effects and other complications, and effectiveness of treatment.• Provide brief interventions using evidence-based techniques such as Behavioral Activation, Problem-Solving Treatment, Motivational Interviewing, or other treatments appropriate for primary care settings.• Provide or facilitate referrals to mental health clinic/substance use disorder treatment programs as clinically indicated.• Participate in regularly scheduled Integrated Care team meetings and communicate treatment recommendations to team members and outside collaborators as indicated.• Facilitate patient engagement and follow-up in care.• Maintain a registry of patients in the Integrated Care track that includes engagement, measurement- based care outcomes (PHQ-9) results and other items being used by the team to track and manage care.• Facilitate the Integrated Care team’s review of care of patients not responding optimally to treatment that may lead to management changes in medications or psychosocial treatments, or appropriate referrals for additional services.• Handle confidential information with discernment and sensitivity.EDUCATION:AS (Required)LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$20.00 - $26.00CITY:RochesterPOSTAL CODE:14607The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.