Care Manager RN (Bilingual - Mandarin)

CVS Health; New York (NY); Remote; USD 60,000 - 130,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare with a heart-centered approach. As a Community Care Case Manager, you will play a vital role in enhancing patient care and managing comprehensive health needs. This full-time telework position allows you to make a life-changing impact on members' lives through effective communication and collaboration with healthcare professionals. You'll utilize your clinical expertise to develop care plans, assess member needs, and ensure timely access to benefits. Embrace this exciting opportunity to contribute to a mission-driven organization that values innovation and compassion in healthcare delivery.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Employee Stock Purchase Plan

Fully-paid term life insurance

Short-term and long-term disability benefits

Paid Time Off (PTO)

Paid holidays

Education assistance

Qualifications

• Must possess active RN licensure in NY and be bilingual in English/Chinese Mandarin.
• 3+ years of clinical experience preferred with Medicare members.

Responsibilities

• Facilitates the delivery of healthcare benefits and wellness activities.
• Coordinates case management activities for chronically ill members.

Skills

Bilingual English / Chinese Mandarin

RN licensure in NY

Clinical experience (diabetes, CHF, CKD)

Microsoft Office applications

Analytical and problem-solving skills

Communication skills

Organizational skills

Interpersonal skills

Education

Associates degree minimum

Tools

Microsoft Office

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This is a full-time telework position involving less than 10% travel.

The hours for this position are Monday-Friday 8:00a-5:00p EST.

Program Overview

Help us elevate our patient care to a whole new level! Join our Community Care team as an industry leader in serving our members by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Community Care members. Community Care is a member centric, team-delivered, community-based care management model that joins members where they are. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country.

Family Summary/Mission

Facilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities. Develops, implements, and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work. Services and strategies, policies and programs are comprised of network management, clinical coverage, and policies.

Position Summary/Mission

Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes.

Fundamental Components & Physical Requirements

1. Acts as a liaison with member/client/family, employer, provider(s), insurance companies, and healthcare personnel as appropriate.
2. Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients across the continuum of care that can include consultant referrals, home care visits, the use of community resources, and alternative levels of care.
3. Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their homes, worksites, or physician’s office to provide ongoing case management services.
4. Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status; develops a plan of care to facilitate the member/client’s appropriate condition management to optimize wellness and medical outcomes, aid timely return to work or optimal functioning, and determination of eligibility for benefits as appropriate.
5. Communicates with member/client and other stakeholders as appropriate (e.g., medical providers, attorneys, employers and insurance carriers) telephonically or in person.
6. Prepares all required documentation of case work activities as appropriate.
7. Interacts and consults with internal multidisciplinary team as indicated to help member/client maximize best health outcomes.
8. May make outreach to treating physician or specialists concerning course of care and treatment as appropriate.
9. Provides educational and prevention information for best medical outcomes.
10. Applies all laws and regulations that apply to the provision of rehabilitation services; applies all special instructions required by individual insurance carriers and referral sources.
11. Testifies as required to substantiate any relevant case work or reports.
12. Conducts an evaluation of members/clients’ needs and benefit plan eligibility and facilitates integrative functions using clinical tools and information/data.
13. Utilizes case management processes in compliance with regulatory and company policies and procedures.
14. Facilitates appropriate condition management, optimize overall wellness and medical outcomes, appropriate and timely return to baseline, and optimal function or return to work.
15. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes, as well as opportunities to enhance a member’s/client’s overall wellness through integration.
16. Monitors member/client progress toward desired outcomes through assessment and evaluation.

Required Qualifications

• Bilingual English / Chinese Mandarin
• Must possess active and unrestricted RN licensure in the state of NY
• 3+ years clinical practical experience preference: (diabetes, CHF, CKD, post-acute care, hospice, palliative care, cardiac) with Medicare members.
• Ability to occasionally travel within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise. Reliable transportation required. Mileage is reimbursed per our company expense reimbursement policy
• 1+ year(s) of experience with Microsoft Office applications (MS Word, Excel, Outlook and PowerPoint)

Preferred Qualifications

• Minimum 2+ years CM, discharge planning and/or home health care coordination experience
• Certified Case Manager is preferred.
• Excellent analytical and problem-solving skills
• Effective communications, organizational, and interpersonal skills.
• Efficient and Effective computer skills including navigating multiple systems and keyboarding

Education

• Associates degree minimum

Pay Range

The typical pay range for this role is: $60,522.80 - $129,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

We anticipate the application window for this opening will close on: 04/29/2024.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.