Care Manager I

Lancesoft; Nebraska; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Lancesoft is seeking a Care Manager I to support member engagement and care coordination in a fully remote role. The position requires a licensed social work or behavioral health professional with Nebraska licensure, and involves outreach, care coordination, and documenting activities in the case management system.

You will conduct outreach, educate members about healthcare services, address barriers to care, schedule appointments, connect with resources, and maintain HIPAA-compliant

Qualifications

• Licensed social work or behavioral health professional eligible to practice in Nebraska.
• Minimum 5 years of social work experience.
• Strong communication, interpersonal, organizational, and documentation skills.
• Ability to work independently in a fully remote environment.
• Ability to handle Protected Health Information in accordance with HIPAA requirements.

Responsibilities

• Conduct outreach to educate members about needed healthcare services and coordinate appointments and resources.
• Conduct outbound calls to educate members about healthcare services and support engagement in care.
• Identify barriers to care and assist members in accessing appropriate services and resources.
• Schedule appointments with provider offices as needed.
• Connect members with appropriate community, healthcare, and support resources.
• Accurately document all outreach attempts, member interactions, outcomes, and follow-up activities in the case management platform.
• Maintain confidentiality and comply with HIPAA requirements and organizational policies.
• Collaborate with care management, provider, and quality teams to improve member engagement and help close gaps in care.
• Complete follow-up activities and maintain accurate and timely case documentation.

Skills

Social work experience

Communication skills

Documentation skills

HIPAA compliance

Independent work

Education

LCSW / LISW or equivalent Clinical Social Work license

LPC / LPCC / LMHC or equivalent Professional Counselor/Mental Health Counselor license

LMFT – Licensed Marriage and Family Therapist

Job description

Position: Care Manager I

Work Arrangement: Fully Remote

Schedule: Monday–Friday, 8: 00 AM–5: 00 PM CST

Contract Duration: 6+ months, with potential for extension and/or conversion to a full-time position

Job Description:

We are seeking an experienced, licensed Social Work or Behavioral Health professional to support member engagement and care coordination in a fully remote environment.

Key Responsibilities

• Conduct outreach to members, educate them about needed healthcare services, help address barriers to care, and coordinate appointments and appropriate resources.
• Conduct outbound calls to members to educate them about needed healthcare services and support engagement in care.
• Identify barriers to care and assist members in accessing appropriate services and resources.
• Schedule appointments with provider offices as needed.
• Connect members with appropriate community, healthcare, and support resources.
• Accurately document all outreach attempts, member interactions, outcomes, and follow-up activities in the case management platform.
• Maintain confidentiality and comply with HIPAA requirements and organizational policies.
• Collaborate with care management, provider, and quality teams to improve member engagement and help close gaps in care.
• Complete follow-up activities and maintain accurate and timely case documentation.

Required Skills:

• Minimum 5 years of social work experience.
• Must hold an active professional license/certification permitting practice in Nebraska.
• Strong communication, interpersonal, organizational, and documentation skills.
• Ability to work independently in a fully remote environment.
• Ability to handle protected health information in accordance with HIPAA and applicable organizational policies.

Licenses or Certifications:

• LCSW / LISW or equivalent Clinical Social Work license
• LPC / LPCC / LMHC or equivalent Professional Counselor/Mental Health Counselor license
• LMFT –Licensed Marriage and Family Therapist