Care Manager Extender - Cleveland

EPIPHANY FAMILY SERVICES; Gastonia (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Epiphany Family Services is seeking a TCM Care Manager Extender to support Tailored Care Management in a hybrid role. Responsibilities include outreach, scheduling, enrollment, and coordination of services for members in the Cleveland County area.

The role requires a Certified Peer Support Specialist with lived experience, NC CHW training or equivalent, and strong communication skills. The team emphasizes person-centered planning and effective resource navigation.

Qualifications

• Certified Peer Support Specialist with lived experience required.
• Community Health Worker background preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Perform outreach, engagement, and follow-up with members.
• Coordinate services/appointments and arrange transportation.
• Conduct introductory engagement calls to enroll members into TCM services.
• Engage in health promotion activities and share knowledge with the team.
• Provide and track referrals and assist with accessing community resources.
• Support care manager in assessing unmet health-related resource needs.

Skills

Certified Peer Support Specialist

Community Health Worker

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TCM Care Manager Extender

Department: Tailored Care Management

Location: Hybrid (In-Office, Field, and Remote)

Service Area: Cleveland County

Schedule: Monday – Friday | 8:30 AM – 5:00 PM

Responsibilities

• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Conducting introductory engagement calls to enroll members into TCM services.
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Support the care manager in assessing and addressing unmet health-related resource needs to include following up on ADT alerts and other urgent TCM needs.
• Other duties as assigned.

Qualifications

• 18 years of age.
• Has a high school diploma or equivalent.
• Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist
• Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.

Individuals who will be able to meet these qualifications, including, but not limited to the following:

• Certified Peer Support Specialists; or
• Community health workers (CHW), defined as individuals who have completed the NC
• Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans

Knowledge, Skills, And Abilities

• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
• High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Ability to make prompt, independent decisions based upon relevant facts.
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.

About Epiphany Family Services

Epiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.

EEOC Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.