Care Manager: Client Relations & Staffing Lead

Caring for Portland, LLC; Warrenton, Northern (OR, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

401(k) with employer match

Professional Development

Training and Orientation

Job summary

Caring for Others in Warrenton, Oregon, is seeking a Care Manager to act as a central hub for coordinating care, ensuring compliance, and managing staffing across the Northern Coast of Oregon. You will connect Clients, families, Caregivers, and partners to deliver high-quality in-home care.

The role emphasizes high-quality service, meticulous documentation, and proactive communication to support scheduling, licensing, and provider relations.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Excellent written and verbal communication skills in English.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients - including evaluating Clients in their homes throughout the Northern Coast of Oregon
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Skills

Organized

Clear communication

Proactive

Collaboration

Tech-savvy

Education

Experience in home care or healthcare coordination

Tools

Scheduling systems

Job description

Caring for Others in Warrenton, Oregon, is seeking a Care Manager to act as a central hub for coordinating care, ensuring compliance, and managing staffing across the Northern Coast of Oregon. You will connect Clients, families, Caregivers, and partners to deliver high-quality in-home care.

The role emphasizes high-quality service, meticulous documentation, and proactive communication to support scheduling, licensing, and provider relations.