Care Manager/Case Manager

Senior Home Companions Indiana; Carmel (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health Savings Account

Paid Holidays

On-site gym

Paid time off

Referral program

Vision insurance

401(k)

Job summary

Senior Home Companions Indiana is seeking a Care Manager who truly enjoys helping people and building meaningful connections with clients and families. You will tailor home-care plans, coordinate resources, and ensure caregivers are aligned with client needs to deliver compassionate, person-centered care.

The role requires strong communication, organization, and prioritization skills, plus the ability to document client and caregiver feedback.

Qualifications

• Bachelor’s degree in a related field preferred.
• 2–4 years relevant work experience preferred.
• Excellent verbal and written communication with strong interpersonal skills.
• Must follow HIPAA requirements and maintain confidentiality.
• Proficient in Microsoft Office and comfortable learning care-management software.
• Weekend availability required.
• Knowledge of home-care industry, senior housing, and resources preferred.

Responsibilities

• Be an advocate for clients by offering resources that align with the client’s needs.
• Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences.
• Facilitate in-person introductions between caregivers and the client and/or family involved in care, emphasizing collaboration.
• Collect input from professionals involved with the client’s care to develop a comprehensive approach.
• Collaborate with partner agencies to ensure successful start of care.
• Complete follow-up and quarterly survey visits with assigned clients.
• Identify safety and risk issues in the client’s environment to assist clients.
• Collaborate with Client Coordinators to ensure care is exceeding expectations.

Skills

Communication

Empathy

Organizational skills

Interpersonal skills

HIPAA compliance

Critical thinking

Time management

Relationship building

Office software

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Company Summary

If you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions “SHC” could be a wonderful place for you. SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands‑on personal care, SHC connects clients with a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company.

Job Summary

A Care Manager with Senior Home Companions is a dynamic individual who loves helping people, has a big heart and demonstrates outstanding follow‑up. He/she creates deep connections with clients and their families by tailoring home‑care solutions and coordinating resources to support clients’ full and meaningful lives. Our mission of creating active and engaged lives through exceptional care is kicked off by an engaged Care Manager. He/she is responsible for ensuring that the SHC team understands clients’ needs for ongoing care and that caregivers are coordinated appropriately. The position requires an ability to be flexible and have strong communication, organizational, and prioritization skills. He/she communicates and documents important information regarding caregiver and client feedback to the team. This dynamic role offers the opportunity to connect clients with caregivers in a way that fosters relationships and exceeds client expectations.

Care Management Responsibilities

• Be an advocate for clients by offering resources that align with the client’s needs
• Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences
• Facilitate in‑person introductions between caregivers and the client and/or family involved in the care, emphasizing that the approach to the client’s care will be collaborative
• Collect input from all professionals involved with the client’s care in order to develop a comprehensive approach to the care being provided. Visit and speak to all individuals involved (providers, family, etc.) in care on an ongoing basis
• Collaborate with key partner agencies to ensure successful start of care
• Complete follow‑up and quarterly survey visits with assigned clients
• Identify safety and risk issues present in the client’s environment to assist clients
• Collaborate with Client Coordinators to ensure care is exceeding expectation

Benefits

• Dental insurance
• Health insurance
• Health Savings Account
• Paid Holidays
• On‑site gym
• Paid time off
• Referral program
• Vision insurance
• 401(k)

Requirements

• Bachelor’s degree in a related field preferred
• Minimum 2–4 years relevant work experience preferred
• Passion for coming alongside older adults and supporting their journeys
• Knowledge of the home‑care industry, senior housing and resources for seniors preferred
• Excellent verbal and written communication with strong interpersonal skills. Be a good listener, articulate, empathetic.
• Must have a high level of professionalism and integrity
• Must appropriately handle confidential information and follow HIPAA requirements
• Strong critical thinking and analytical skills. Detail oriented.
• Ability to identify and implement key opportunities for improvement
• Skilled at quickly developing relationships and loyalty with a client‑service oriented approach
• Computer skills: Microsoft Office, comfortable learning client‑care management software systems
• Must be available on weekends as clients’ needs arise

Physical Demands

• Exchange information and communicate verbally and by written word
• Must be able to read, write, and comprehend English
• Demonstrate active listening skills
• Maintain an in‑office schedule while also traveling to client locations, which includes driving and making multiple stops throughout the day, involving frequent entry and exit from the vehicle
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Ambulate on rough surfaces and climb stairs
• Sit for prolonged periods of time
• Occasional driving, walking, standing, bending, kneeling, crouching, reaching, pushing, pulling
• Demonstrate manual dexterity
• Lift or move up to 25 lbs