Client Coordinator/Caregiver Recruiter

Senior Home Companions Indiana; Greenwood (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health Savings Account

Paid Holidays

Paid time off

Referral program

Vision insurance

401K

Job summary

Senior Home Companions Indiana is looking for a dedicated Client Coordinator to oversee staffing and ensure clients receive timely services as outlined in their service plans. You will be responsible for matching caregivers with clients, managing schedules, and maintaining high-quality care.

The successful candidate will demonstrate strong interpersonal skills and the ability to work in a fast-paced environment while promoting SHC’s core values of Integrity, Compassion, and Effectiveness.

Qualifications

• Bachelor's degree is highly preferred.
• Strong interpersonal and communication skills focused on customer service.
• Highly organized, detail-oriented, and able to multi-task effectively.
• Self-motivated and dependable with a sense of urgency.
• Experience in a fast-paced, high-volume environment.
• Strong business acumen with the ability to identify opportunities.
• Ability to handle sensitive and confidential information professionally.
• Proficient in Microsoft Office Suite and Google Mail.

Responsibilities

• Match caregivers with clients based on service plans and caregiver skills.
• Ensure coverage for all shifts and maintain client care schedules.
• Manage a high volume of incoming and outgoing calls for staffing.
• Track caregiver time and attendance using AxisCare.
• Foster relationships with clients and staff to ensure quality care.
• Provide coaching to caregivers and address performance issues.
• Collaborate with HR regarding caregiver status and performance.
• Work with other Client Coordinators to optimize caregiver use.

Skills

Interpersonal skills

Communication skills

Organizational skills

Microsoft Office Suite proficiency

Problem-solving

Education

Bachelor’s degree

Tools

AxisCare scheduling system

Google Mail

Job description

Job Summary

The primary responsibility of the Client Coordinator (CC) is to ensure that staffing is properly coordinated so clients receive all services outlined in their service plan, as scheduled. A key part of SHC’s mission is delivering services on time, as promised. The Client Coordinator ensures that each service plan is carried out by scheduling caregivers in a way that aligns with the client's needs. This includes matching caregivers with the appropriate skill set and experience to provide the best care. Additionally, Client Coordinators are tasked with building strong relationships with caregivers ensuring SHC’s services consistently exceed expectations in terms of punctuality, professionalism, and overall customer service. If a caregiver is unavailable or unable to provide scheduled care, the CC is responsible for responding promptly and finding a solution.

Essential Functions, Duties & Responsibilities

• Expertly match caregivers to clients based on various factors, including the client's service plan, caregiver skills, experience, availability, and preferred work area. Develop Caregivers daily, weekly, and monthly schedules.
• Ensure coverage for all shifts, including open shifts, call-offs, and vacation coverage, to maintain high-quality and continuous care for clients.
• Manage a high volume of incoming calls while promptly making outgoing calls to staff to fill open client shifts.
• Guarantee that client schedules are fully covered at all times and accurately documented in the AxisCare scheduling system.
• Foster genuine, sustainable relationships with clients, caregivers, and office staff.
• Track caregiver time and attendance through AxisCare, verifying scheduled care is provided and monitoring overtime usage.
• Provide coaching to caregivers, including participating in Performance Management discussions to address performance issues.
• Collaborate with the HR team to determine status of caregivers should coaching efforts fail to improve performance.
• Work alongside other Client Coordinators to optimize the use of all available caregivers for client needs. Maintain ongoing communication with on-call staff to ensure consistent and client care during non-business hours.
• Offer on-call support in rotation with other team members.
• Respond professionally to calls, voicemails, and emails.
• Uphold and exemplify SHC's core values of Integrity, Compassion, and Effectiveness in all interactions and decisions.
• Strictly adhere to SHC’s HIPAA Policies and Procedures, ensuring client confidentiality and compliance with HIPAA regulations.
• Perform other related duties as assigned.

Benefits

• Dental insurance
• Health insurance
• Health Savings Account
• Paid Holidays
• Paid time off
• Referral program
• Vision insurance
• 401K

Requirements

• Bachelor’s degree is highly preferred.
• Strong interpersonal and communication skills, with a focus on customer service and building positive client relationships.
• Highly organized, detail-oriented, and able to multi-task effectively while maintaining flexibility.
• Self-motivated, dependable, and able to take initiative with a strong sense of urgency.
• Be accustomed to a fast paced, high-volume environment with deadlines and last minute requests.
• Possess an entrepreneurial mindset with a strong business acumen and the ability to identify opportunities and drive growth.
• Demonstrate a strong commitment to SHC's business goals while handling sensitive and confidential information with the utmost integrity and professionalism.
• Ability to prioritize requests and duties while being resourceful and solution-oriented in addressing challenges.
• Proficient using Microsoft Office Suite and Google Mail.
• Be able to work in office Monday through Friday 8am-5pm and on-call several times a month.

Physical Demands

• Exchange information and communicate verbally and by written word.
• Must be able to read, write, and comprehend English.
• Demonstrate active listening skills.
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
• Ambulate on rough surfaces and climb stairs.
• Sit for prolonged periods of time.
• Occasional driving.
• Occasional walking and standing.
• Occasional bending, kneeling, crouching, reaching, pushing, pulling.
• Demonstrate manual dexterity.
• Lift or move up to 25 lbs.