Care Manager/Care Navigator

Master•Care, Inc.; San Jose (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Starting pay: $25-28 per hour

Medical, Dental, Vision, Life, 401K, &

PTO & mileage reimbursement

Job summary

Master Care, Inc. is seeking a Care Navigator to deliver non-clinical care management under the Master Care Plan, addressing physical, behavioral, social, environmental, and financial well-being.

The role requires serving patients in person and remotely within the assigned region, building relationships with local providers and coordinating resources to meet patient goals and company objectives.

Qualifications

• Bachelor’s degree or equivalent in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations

Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster professional relationships, conduct provider outreach, program education (in-services), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills

Communication

Compassionate care

Leadership

Team player

Problem solving

Tech savvy

Punctual & organized

Customer service

Relationship building

Education

Bachelor’s degree

Healthcare/social work emphasis

Job description

Use your Experience to Truly Make a Difference! Join the Master Care team as a Care Navigator!

Master Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY:

A Master Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master Care Plan.” The Master Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers


• Develop and foster solid professional relationships, conduct provider outreach, program education (\"in-services\"), and promotion to achieve Company goals


• Develop referral relationships and placement providers to reach Company objectives


• Assists in the development and provider relations of local resources.


• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients


• Develops and executes the Master Care Plan for assigned ECM and CS patients


• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being


• Conducts In-home or Facility Assessments as necessary or required


• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives


• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person


• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.


• Maintains a compassionate and professional demeanor


• Exhibits and embodies excellent leadership qualities


• Is an active and devoted team player


• Anticipates obstacles and challenges, proactively providing innovative solutions


• Is an effective trainer


• Possesses excellent oral and written communication skills


• Exhibits exceptional customer service skills


• Builds strong relationships and networks


• Is proficient with technology


• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care


• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment


• Knowledge of and experience with both clinical and non-clinical services for elderly populations

The ability to perform the physical demands of this position include:

• Sit and/or stand for long periods


• Navigate stairs, bend, and reach


• Lift, push, or pull a minimum of 10 lbs.


• Ability to travel throughout assigned territory as required: Santa Clara County Area

Benefits

• Starting Pay: $25-28 per hour


• Incentives


• Medical, Dental, Vision, Life, 401K, and PTO


• All business mileage and expenses are reimbursed