Care Manager/ Care Navigator

Master•Care, Inc.; Jackson (CA); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Starting pay: $28.85/hr

Incentives

Medical, Dental, Vision, Life, 401K, &

PTO

Mileage reimbursement

Job summary

Master•Care, Inc. is seeking a Care Navigator to provide non-clinical care management within the Master•Care Plan, addressing physical, behavioral, social, environmental, and financial well-being. The role supports patients in person and remotely within the assigned California region.

As a primary contact with providers, you will build relationships, conduct outreach, and develop referrals to meet company goals while coordinating comprehensive assessments and care plans for ECM and CS patients.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare-related fields.
• 3+ years of marketing and/or social services in healthcare or senior services.
• Knowledge of clinical and non-clinical services for elderly populations.

Responsibilities

• Be the primary contact with local medical and nonmedical providers.
• Develop and foster professional relationships, conduct provider outreach and education.
• Develop referral relationships to meet company objectives.
• Assist in development and provider relations of local resources.
• Conduct Comprehensive Assessments for ECM and CS patients.
• Develop and execute the Master Care Plan for ECM/CS patients.
• Respect patient goals and integrate them to improve health and well-being.
• Conduct in-home or facility assessments as needed.
• Stay aware of patient values and perspectives.
• Provide person-centered care management in a non-clinical setting.
• Ensure seamless communication and smooth patient transfers.

Education

Bachelor’s degree or equivalent in healthcare marketing/social work

3+ years in healthcare marketing/social services

Job description

Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator!

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY:

A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region.

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
  • Sit and/or stand for long periods
  • Navigate stairs, bend, and reach
  • Lift, push, or pull a minimum of 10 lbs.
  • Ability to travel throughout assigned territory as required: Amador County

Benefits

• StartingPay: $28.85
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed