Care Manager Bilingual Cantonese or Mandarin

Hand In Hand Development, Inc.; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

A community-focused care management agency is seeking a Care Manager who is bilingual in Mandarin (Cantonese a plus) to coordinate services for families of children with special needs. The role includes conducting assessments, developing care plans, and ensuring compliance with agency standards. Candidates must have a Bachelor's degree in a relevant field or two years of job-related experience and possess strong communication and organizational skills. The position requires in-person visits in Manhattan and throughout New York City.

Qualifications

• Bachelor's degree required or 2 years of relevant experience.
• Must be able to communicate effectively with clients and healthcare providers.
• Strong organizational skills needed for managing case loads.

Responsibilities

• Coordinate services to meet client family's care plan.
• Conduct in-home visits and assessments for clients.
• Attend weekly in-person staff meetings and evaluations.

Skills

Bilingual in Mandarin

Verbal and written communication

Organizational skills

Computer proficiency (MS Office)

Education

Bachelor's degree in Psychology, Sociology, Social Work, or Human Services

Tools

Electronic health record systems

Job description

Care Manager Bilingual Cantonese or Mandarin

A great place to work.

Salary Range: $45-$55k

Essential Duties and Responsibilities:

The role of a Care Manager is to be responsible for the overall coordination of services to meet the goals of the client/families focused plan of care. This is accomplished by building relationships with the caregiver(s) and care team and acting as a liaison to other agencies and ensuring they receive all necessary services and implementing the plan of care. Our aim is to provide the highest quality of care management services by complying with regulatory guidelines and meeting agency standards.

• Assists families to plan and obtain services appropriate to the needs of the child and family.
• Completes the Child and Adolescent Needs Assessment (CANS) to identify child’s medical, social, educational and psychological needs. Then develops a comprehensive plan of care based on the identified needs.
• Coordinate and monitor the delivery of identified services and the proper use of resources.
• Deliver at least 2 client-centered health home services to each client on a monthly basis.
• Attends and participates in continuing education, ongoing staff in-services and quarterly meetings.
• Responding to feedback and corrections from company quality assurance in a timely fashion.
• Perform related duties as assigned by the Supervisor.
• Maintain compliance with all company policies and procedures.
• Other job-related duties as assigned.

Education and/or Work Experience Requirements:

• Bachelor's degree is required, preferred fields of study are Psychology, Sociology, Social Work, or Human Services; or a minimum of 2 years of job-related experience providing case management or medical focused care coordination services to individuals with special needs.
• Must be in-person in our Manhattan, or meeting with clients.
• Each case requires two monthly in-home visits.
• Must attend all weekly in-person staff meetings.
• Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers.
• Need to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records.
• Strong organizational skills to help manage multi-family case load.
• Willingness to meet with families in their homes or communities.
• Bilingual in Mandarin is required, Cantonese is a plus.
• Computer proficiency (MS Office- Word, Excel and Outlook).
• Valid NYS issued ID or driver’s license; must be willing to travel throughout the 5 boros of New York City.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to travel to numerous locations to meet with clients, attend meetings and visit healthcare facilities.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 35 lbs.
• Must be able to talk, listen and speak clearly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Hand In Hand Development, Inc., CMA is a NYS DOH approved Early Intervention Agency that provides evaluations, service coordination, and therapeutic services for children birth to 3 in all 5 boroughs, upstate and Long Island. Hand In Hand is also an approved Care Management Agency (CMA) under the lead health home of the Collaborative for Children and Families (CCF), and provides comprehensive care management, health promotion, transitional care, and family support for children and young adults from birth to age 21. Hand In Hand Development is the largest CMA in New York and is recognized as a leader and innovator in the provision of care management services.