CARE MANAGER-Bilingual

SCO Family of Services; Dix Hills (NY); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

FSA

Group Life Insurance

Disability Insurance

Tuition Assistance Program (TAP)

12 paid holidays

Job summary

SCO Family of Services seeks a Health Home Care Manager to deliver NYS Health Home core services. This hybrid role covers Suffolk/Nassau Counties with some NYC travel, coordinating medical and social supports and maintaining timely documentation in NYSDOH-approved systems.

Qualifications include a Master’s with 1 year experience, or a BA with 2 years, or an RN with 2 years. Bilingual Spanish preferred. Flexible benefits and a comprehensive package are offered.

Qualifications

• Masters with one year of relevant experience or Bachelor's with two years of relevant experience or RN license with two years of relevant experience.
• Experience in care coordination, case management, social services, behavioral health, medical care navigation, or community-based services.

Responsibilities

• Deliver NYS Health Home core services: care coordination, health promotion, individual and family support, referral to community services, use of health IT to link services.
• Coordinate medical, behavioral health, substance use, and social supports; ensure documentation is timely and accurate.

Skills

Care coordination

Case management

Communication

Bilingual Spanish

Education

Master's degree + 1 year experience

Bachelor's degree + 2 years experience

Registered Nurse license

Job description

Salary 50k-54k dependent upon experience

• SPECIFIC RESPONSIBILITIES

The Health Home Care Manager delivers all six NYS Department of Health (NYS DOH) Health Home Core Services, including:

• Care Coordination and Health Promotion
• Individual and Family Support
• Referral to Community and Social Support Services
• Use of Health Information Technology to Link Services

Additional responsibilities include:

• Conducting NYSDOH‑required assessments and developing compliant, person‑centered Plans of Care
• Coordinating medical, behavioral health, substance use, and social service supports
• Engaging members through outreach, advocacy, and ongoing follow‑up
• Collaborating with hospitals, providers, Manage Care Organizations (MCO), and community partners
• Maintaining accurate, timely documentation in NYSDOH‑approved systems
• Meeting Health Home productivity, engagement, and quality benchmarks
• Participating in case conferences, audits, supervision, and training
• RELATIONSHIP WITH OTHERS & IN THE WORKPLACE
• Demonstrates professionalism, maintains appropriate boundaries, and follows the agency’s

Code of Conduct

• Promotes a positive, respectful, and productive work environment
• Upholds the agency’s mission and vision in all interactions with staff and families served

In addition, employees need to possess the following characteristics:

• Strong team player with effective communication and leadership skills
• Maintains confidentiality, professional boundaries, and appropriate guidance of staff
• Builds trusting, supportive, and culturally responsive relationships
• Believes in growth and collaboration with individuals and families served
• Remains calm and effective during crises and intervenes appropriately
• WORKING CONDITIONS

This is a hybrid office- and field-based position requiring regular travel throughout Suffolk and Nassau Counties and select boroughs of New York City. Travel may occur multiple times per week based on program needs.

The role includes scheduled in-office days, with meetings and trainings held in person at our Brooklyn or Dix Hills locations, as well as virtually as needed. While every effort is made to assign care managers to cases within their designated catchment area whenever possible, flexibility to travel for service delivery is required. Applicants must reside in New York State.

• QUALIFICATIONS

Care Manager must have one of the following:

• A Masters with one year of relevant experience, OR
• A Bachelors of Arts or Science with two years of relevant experience,
• A License as a Registered Nurse with two years of relevant experience, OR

Relevant experience includes care coordination, case management, social services, behavioral health, medical care navigation, or community-based services.

All Health Homes Serving Children (HHSC) Care Managers must:

• Complete Children Adolescent Needs Assessment (CANS)NY training
• Be CANS‑NY certified annually
• Care Managers: minimum 70%
• Bilingual Preferred ( Spanish )

SCO Family of Services offer a comprehensive benefits package designed to support its employees career growth, financial security, and overall well‑being, including:

• Flexible Spending Accounts (FSA)
• Group Term Life Insurance
• Voluntary Term Life Insurance
• Voluntary Short‑Term and Long‑Term Disability Insurance
• Clinical supervision hours for LMSW licensure
• Staff development and professional growth opportunities
• Agency Laptop & Cell Phone
• Travel Reimbursements for scheduled visits
• Tuition Assistance Program (TAP)
• 12 paid holidays per calendar year
• Up to 24 vacation days after one year of employment
• Health & Wellness Challenges and initiatives

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.