Care Manager

Your Health Organization; Spartanburg (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Employer matched 401K

HDHP health plan with prescriptive/vis

Employer matched HSA

Generous PTO

Career development & growth

Job summary

Your Health Organization in Spartanburg, SC is seeking a Clinical Scheduler to serve as the central scheduling and operational coordinator for a single interdisciplinary care team. The role ensures patients receive the appropriate number and type of in-person encounters within our value-based care model.

The position is full-time and based in the Spartanburg office with standard hours (8:00 AM–5:00 PM, Monday–Friday).

Qualifications

• High school diploma or equivalent required; healthcare degree preferred.
• Prior healthcare scheduling/administrative experience desirable.
• Familiar with medical terminology and insurance verification helpful.

Responsibilities

• Register, verify and schedule patients according to the care model.
• Track and follow up with new patients until scheduled.
• Schedule appointments based on availability, urgency and patient preferences.
• Coordinate schedules across care team disciplines and follow-up visits.
• Ensure documentation is complete and schedules are optimized.
• Utilize multiple software systems to manage patient follow-up and appointments.
• Communicate with patients via email, portal, phone, or in person to confirm appointments.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Stress management

Education

High school diploma or equivalent

Associate's or Bachelor's in Healthcare preferred

CMA, LPN or RN preferred

Tools

Athena scheduling tools

Job description

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our Spartanburg patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model.

This position will be working in the Spartanburg office daily. This is a full-time, salary-based8-hr position (8:00AM-5:00PM) (Monday-Friday).

About

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Why Choose a Career at Your Health?

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

What Are We Looking For?

Your Health is currently looking for a Care Manager to join our growing Primary Care family. A successful Care Manager is responsible for coordinating all in-person facilitator visits and in-person provider encounters for patients assigned to their care team. Through effective scheduling and coordination, the Care Manager ensures that patients receive consistent monitoring, engagement, and care team oversight. Your Health's model of care is based on frequent patient engagement, coordinated interdisciplinary services, and proactive monitoring, which has consistently been shown to reduce hospitalizations and improve patient outcomes.

The Care Manager works closely with Directors of Population Health (DPH), providers, facilitators, and specialty population health divisions to ensure that clinical recommendations are translated into a clear and organized patient visit schedule.

The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)

Areas of Responsibility:

• Appropriately register, verify and timely schedule patients according to the Company's care model.
• Ensure new patients are being tracked and followed until scheduled.
• Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
• Ensure all disciplines with schedules are fully optimized.
• Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
• Ensure TCM appointments are scheduled promptly and within the required window.
• Ensure strong documentation is implemented.
• A multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
• Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather
  necessary information, schedule and confirm appointments, and provide pre-appointment
  instructions.

Qualifications

• High school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
• Preferred CMA, LPN or RN
• Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
• Familiar with medical terminology, procedures, and insurance verification purposes.
• Strong organizational and time management skills, with the ability to multitask and prioritize
  responsibilities effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving abilities
• Ability to work effectively under pressure.